JOB OVERVIEW

We are a fleet transport auditing, consultancy and training provider, with a strong, established reputation in the industry, working with transport operators across the UK and Europe. We are looking for an enthusiastic, conscientious team player to join us in assisting companies with their transport compliance requirements. Working independently the majority of the time, you will be a valued member of a small, core office team, hybrid working, flexible and adaptable to change in a rapidly growing business. We work together in an office near Stevenage, Hertfordshire once a week (this is likely to increase in the near future) and from home the rest of the time.

IT AND SOFTWARE USER SUPPORT

Are you a skilled IT Helpdesk and Training Administrator looking for a company that will help you learn and grow?
You will be the ‘go to’ person for new enquiries and assist existing clients with queries about their dashboard and its functions. The ideal candidate will be responsible for providing exceptional technical support and customer service to our users. This role requires a patient, friendly, confident attitude to guide and assist our users, helping them to navigate around their cloud based digital dashboard, upload data and documents, generate reports and communicate with their company vehicle drivers using the dashboard and an app. The Helpdesk Administrator will work independently, troubleshoot software and hardware issues, and ensure the smooth operation of IT services.

REQUIREMENTS

• Interest and demonstratable knowledge of computer systems and apps.
• Familiarity with Microsoft Windows Server environments.
• Strong understanding of technical support principles and customer service skills.
• Knowledge of and/or willingness to learn about basic software troubleshooting techniques across the applications we use.
• Excellent communication skills, both verbal and written.
• Analytical skills to diagnose problems effectively and desire to resolve issues.
• Ability to work independently as well as part of a team.
  If you are passionate about technology, teamworking, customer service and enjoy helping others resolve their IT challenges, we encourage you to apply for this exciting opportunity.

• Provide first-line technical support to users via phone, email, and in-person.
• Troubleshoot and resolve issues related to computer software, and networking.
• Manage user accounts and permissions.
• Monitor system performance and conduct regular maintenance checks.
• Document all support interactions and maintenance for tracking purposes.
• Collaborate with other team members and external contacts to resolve complex issues.
• Update and load documents to user accounts, keeping everything up to date.
• Self driven to maintain a basic knowledge of current technologies and best practices in IT support.