On behalf of Network Rail, we are looking for a Training and Planning Manager for a 3 months contract based Hybrid - Manchester.
Network Rail is at the heart of revitalising Britain’s railway. From Crossrail - Europe’s largest civil engineering project - to investment in world-class stations and major programmes of electrification, we are involved in some of the most ambitious and diverse ventures that this country has ever seen. We at Network Rail are dedicated to becoming one of Britain’s best employers and believe this starts with placing the candidate at the heart of everything we do!

As a Training and Planning Manager, your main responsibilities will be:

• Lead Network Rail Trainings customer service, planning and administration operation. To establish the effective management and resolution of customer queries, successful management of training resources and the safe utilisation of trainers and venues
• Direct the delivery of the training business plan as specified by the customers to achieve agreed key performance indicators, achieve workforce competence and maximise efficiencies in training places and throughput of training.
• Embed and manage the newly formed customer helpdesk and support the development of the future strategy for customer service operations.
• Line management responsibility for 3 direct reports scaling a team of circa 30 personnel.

• Lead Network Rail Trainings customer service, planning and administration operation. To establish the effective management and resolution of customer queries, successful management of training resources and the safe utilisation of trainers and venues
• Direct the delivery of the training business plan as specified by the customers to achieve agreed key performance indicators, achieve workforce competence and maximise efficiencies in training places and throughput of training.
• Embed and manage the newly formed customer helpdesk and support the development of the future strategy for customer service operations.
• Line management responsibility for 3 direct reports scaling a team of circa 30 personnel