Training and QA Manager at Veritas HHS LLC

Knoxville, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

12 May, 26

Salary

0.0

Posted On

11 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Training, Quality Assurance, Child Support Policy, Communication Skills, Microsoft Products, Adobe Products, Team Building, Customer Service, Critical Thinking, Negotiations, Process Improvement, Operational Effectiveness, Performance Appraisals, Standard Operating Procedures, Quality Reviews, Onboarding

Industry

Health and Human Services

Description

Description Veritas-HHS seeks a Training and QA Manager to work at the 6th Judicial District Child Support Services of TN office located in Knoxville, TN. About the Company Veritas-HHS provides consulting and operational expertise to health and human services agencies at the state and county levels. We bring together experienced and sophisticated subject matter experts to help solve the many challenges of providing better and more efficient services in a time of rapidly evolving policies and delivery systems. Our Company Culture is driven by our mission and core values. Placing our people at the forefront of everything we do is the backbone to our success and why people really enjoy working for Veritas-HHS. Here’s our Mission and Core Values. Mission – Do socially useful work, have fun, and prosper Core Values - integrity, innovation and creativity, quality of work, and customer service/teamwork. Benefits we offer: Health Insurance Dental Insurance Vision Insurance 401(k) STD, LTD Life Insurance Employee Assistance Program Telehealth Services Paid Time Off Volunteer Time Off On Demand Pay Rewards Program About the Position Under the direction of the Program Manager, the Training & QA Manager leads the training and quality assurance program, develops training materials, performs periodic quality reviews, and provides input on office performance data, operational effectiveness and process improvement opportunities. Primary Responsibilities • Develops two-week new employee training program to include new employee onboarding and orientation, Child Support 101, Customer Service and Introduction to KAECSES (State-Wide Computer System) • Develops and maintains a training plan for ongoing and refresher training such as Team Building, Sexual Harassment, Critical Thinking, Customer Service and Collections and Negotiations • Maintains training calendar, schedules and notifies participants and their supervisors, and coordinates all training session activities • Delivers group training and remedial training at the management’s team request • Develops and revises training modules and handouts • Works with supervisors and staff to develop desk guides • Monitors and evaluates training program’s effectiveness, including following up with participants and their supervisors to ensure learning objectives are met • Identifies and assesses current and future training needs using annual performance appraisals and quality assurance results in consultation with the management team • Assists as a member of the management team with developing and revising Standard Operating Procedures • Oversees the office response to State Self-Assessment Reports and customer complaints • Conducts targeted QA reviews based on management priorities • Prepares and provides training reports to the management team Requirements Qualifications • Bachelor’s degree preferred • At least two years’ experience in child support case management or related field • At least two years' experience in training • Knowledge of current child support policy and procedures • Strong written and oral communication skills • Knowledge of computers and software (Microsoft and Adobe products). This job description is not intended to be an exhaustive list of all duties, responsibilities or qualification associated with the position. Incumbents are held accountable for all duties of the position. Learn about Veritas HHS at www.veritas-hhs.com.

Responsibilities

The Training & QA Manager leads the training and quality assurance program, develops training materials, and performs periodic quality reviews. They also provide input on office performance data and identify process improvement opportunities.