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Training and Quality Manager at IHG Career
Jordanów, Lesser Poland Voivodeship, Poland -
Full Time

Start Date

Immediate

Expiry Date

11 Apr, 26

Salary

0.0

Posted On

11 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Learning & Development, Quality Management, Training Design, Facilitation, Communication, Presentation, Interpersonal Skills, IHG Standards, Brand Audit, Performance-Driven, Organized, Guest Experience, Team Leadership, Hospitality Management, Human Resources, Fluency in English

Industry

Hospitality

Description
Location: Petra, Jordan Brand: Crowne Plaza Hotels & Resorts (IHG Hotels & Resorts) Be part of the journey as we reopen one of Jordan’s most iconic destinations. Join a passionate team committed to creating unforgettable experiences in the heart of Petra. About the Role We are seeking a passionate, organized, and performance-driven Learning & Quality Manager to join the leadership team at Crowne Plaza Resort Petra as we prepare for our highly anticipated reopening. Reporting to the Human Resources Manager and working closely with the General Manager, this role is key to embedding IHG’s culture of excellence through learning, development, and quality assurance. The Learning & Quality Manager will oversee all training activities, drive the hotel’s quality and brand audit readiness, and ensure that every colleague delivers exceptional guest experiences that reflect IHG’s standards and values. This is a unique opportunity to play a vital part in shaping the culture, skills, and service excellence of one of Jordan’s most historic hospitality landmarks. Requirements • Minimum of 2-3 years of experience in Learning & Development, Quality, or Human Resources within an international hotel environment. • Proven success in training design, facilitation, and quality management systems. • Strong knowledge of IHG standards, HeartBeat, and Brand Audit processes is an advantage. • Exceptional communication, presentation, and interpersonal skills with the ability to inspire and influence. • Bachelor’s degree in Hospitality Management, HR, or a related field. • Fluent in English; Arabic is an advantage.
Responsibilities
The Learning & Quality Manager will oversee all training activities and drive the hotel’s quality and brand audit readiness. This role is essential for ensuring that every colleague delivers exceptional guest experiences that reflect IHG’s standards and values.