SKILLS AND EXPERIENCES:

• Experience of working in a customer centre or customer service environment or Business Administration
• Ability to work under pressure
• Proven experience of administration relating to customer service
• Excellent communication skills
• Excellent interpersonal and customer care skills
• Basic knowledge of information systems and databases
• Occasional travel may be requirement of the role, therefore a full valid driving licence is essential

• Assisting in development of relevant policies and procedures, including reviewing training material
• Effectively communicate and implement policies ensuring appropriateness and effectiveness
• Supporting Business continuity compliance including the development of procedure and training
• Support in internal and external auditing and monitoring performance of the Assistive Technology Service against key performance indicators and relevant accreditation
• Responding positively to complaints and breakdowns in service delivery to meet customer expectations
• Support the recruitment, performance management, training and relevant development and action planning to ensure the quality skilled staff are available to meet the business needs
• Contribute, as appropriate, to special programmes and projects in support of the Group’s values and objectives