Working from the Dandenong Information Technology Training Centre, the operational requirements of this role are to:

• Develop, write and review relevant training documentation and materials for school systems including Student Insight, CASES21, eCASES and eduPay.
• Deliver high quality school systems training in Student Insight, CASES21 and eduPay both face to face and virtually.
• Deliver high quality support to schools; resolving Service Now logged tickets both in an ongoing capacity and in a `surge support’ capacity following the SAS ‘agreed on’ service delivery plan.
• Provide advice and guidance to school education support staff and corporate staff on school processes, best practice and school systems.
• Contribute to the day-to-day operations of a multi-skilled and geographically dispersed team by working collaboratively across the team, unit, branch and division.
• Work on specific projects targeted at continuous service improvement, enhancement and client satisfaction.
• Assist with the management of one or more regionally based Information Technology Training Centres (ITTC)