Company Summary
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Department Summary
Our Customer Experience Operations (CXO) teams go above and beyond by simplifying lives and enhancing community access to our products and services. Behind the scenes, dedicated individuals focus on refining the experience for millions of customers across all of our brands and providing support to our field agents.
Job Duties and Responsibilities

EDUCATION AND EXPERIENCE:

• Bachelor’s degree in Communications, Marketing, Journalism, or a related field
• (Preferred) Relevant certifications in communications, change management, or project management
• 3+ years in internal, corporate, or marketing communications, with a focus on training or L&D
• Proven track record of developing and executing successful communication strategies and content creation

SKILLS AND QUALIFICATIONS:

• Exceptional Communication: Outstanding written and verbal communication, skilled in crafting clear, engaging, and persuasive content for diverse audiences
• Strategic & Creative Thinking: Ability to develop impactful communication strategies and create compelling content and narratives
• Project Management: Strong organizational skills to manage multiple projects, meet deadlines, and coordinate across teams
• Digital Proficiency: Expertise with internal communication platforms, email marketing, CMS, and ideally LMS
• Data-Driven: Ability to analyze communication metrics and use insights to optimize strategies
• Collaboration & Influence: Excellent at building relationships and partnering with L&D, HR, and leadership
  Visa sponsorship not available for this role

• Develop and Execute Communication Strategies: Design, implement, and manage comprehensive communication strategies and plans for all training, learning, and development initiatives, ensuring alignment with organizational goals and driving engagement
• Create Engaging Content: Develop, write, edit, and distribute compelling communication materials (e.g., announcements, newsletters, web content, emails, presentations, videos) that promote training programs and convey key learning messages
• Drive Internal Engagement: Oversee all internal communications related to training, building awareness, participation, and excitement for learning opportunities across all employee levels, including agents and coaches
• Foster Cross-Functional Collaboration: Partner effectively with Learning & Development, HR, leadership, and other departments to ensure consistent messaging, integrate training communications seamlessly, and advocate for program value
• Manage Communication Channels & Platforms: Optimize and leverage various communication platforms and tools, including intranets, email systems, internal social networks, and Learning Management Systems (LMS), to effectively disseminate training content
• Measure and Optimize Performance: Track, analyze, and report on the effectiveness of communication efforts using data and feedback to continuously refine strategies, solve challenges, and improve engagement
• Ensure Brand and Message Consistency: Maintain a clear, concise, and compelling voice in all training communications, ensuring adherence to brand guidelines and a consistent tone
• Lead Communication Projects: Manage communication projects from planning through execution, coordinating timelines, resources, and stakeholder input effectively
  Skills, Experience and Requirements