Do you want to work for a different type of financial services organisation, one that puts the customer at the heart of everything they do? Do you want to use your skills and knowledge to support the wider customer facing teams with their learning and development? This is then probably your ideal job, working as part of the People team to support the implementation and ongoing maintenance of their Training and Competency frameworks.
You will work with key stakeholders to:
· Design, implement and oversee Training & Competency (T&C) across customer facing teams which defines and documents/evidence ongoing competency levels.
· Design, implement and oversee a structured approach for initial (induction) and ongoing T&C performance monitoring, assessments and individual action plans
· Conduct Learning Needs Analysis (LNA) to identify competency gaps/ learning needs (through complaints data, knowledge retention tool results, call reviews, feedback, L&D data) and recommend learning solutions.
· Develop and maintain a trainer support network across teams to aid collaboration, identify and develop trainers’ skills and ensure consistency in approach
· Develop line managers, supervisors and trainers to enhance their coaching and competency assessment/supervision skills
To be successful in this role you will need:
· A background in a learning & development team, designing and co-ordinating training courses and undertaking learning needs analysis.
· To be able to upskill on various technology which supports learning
· Be able to communicate at levels
· Be able to work independently within agreed parameters
· Be a confident problem solver who is able to challenge respectfully and appropriately
· Be curious with a desire for constant self-improvement in this field
In return you will work in a collaborative environment where people come first and for an organisation that is committed to improving its workforce and who are going through a period of positive change. They offer a competitive salary and strong benefits including pension contributions up to 16% and BUPA medical cover. This is an office based role in Epsom so you must be able to travel to the office 5 days per week, with some flex once fully trained in the role (minimum 3 days).
Job Type: Full-time
Pay: £30,000.00-£35,000.00 per year

Additional pay:

• Yearly bonus

Benefits:

• Company events
• Company pension
• On-site parking

Schedule:

• Monday to Friday

Work Location: In person
Reference ID: T&CEpso

Please refer the Job description for details