Training Consultant at Wolters Kluwer

Kingston, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

04 Sep, 26

Salary

0.0

Posted On

06 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Software Training, Virtual Instructor-Led Training (VILT), Training Needs Analysis, Instructional Design, Stakeholder Management, Customer Relationship Building, Microsoft Teams, CloudShare, Presentation Skills, Communication Skills, Content Development, Digital Learning, Time Management, IT Literacy, Adult Learning Methodologies, Customer Onboarding

Industry

Software Development

Description

Position Summary We are seeking an experienced and customer-focused Training Consultant to deliver engaging, high-quality learning experiences to external customers across the UK. This role is primarily focused on virtual training delivery, with occasional onsite training based on customer requirements. As a Training Consultant, you will play a key role in supporting customer onboarding and enabling clients to maximise the value of their investment in the Wolters Kluwer CCH product suite. Through interactive, hands-on training sessions, you will help customers develop confidence in using our solutions while promoting best practices, efficiency, and compliance. Working closely with customers and internal stakeholders, you will assess learning needs, recommend appropriate training solutions, and contribute to the development of innovative training content across instructor-led and digital learning formats. Key Responsibilities Deliver engaging, interactive, and hands-on training sessions across the CCH product suite for both new and existing customers. Facilitate virtual instructor-led training (VILT) using platforms such as Microsoft Teams and CloudShare. Conduct training needs analyses to identify customer requirements and recommend effective learning solutions. Develop, maintain, and continuously improve training materials for instructor-led and digital learning programmes. Support customer onboarding and drive successful product adoption through effective education and knowledge transfer. Gather, analyse, and incorporate customer feedback to enhance training content and delivery methods. Promote innovative training approaches and stay informed of emerging trends and best practices within the learning and development industry. Build and maintain strong relationships with customers and internal stakeholders. Collaborate with colleagues to improve processes, drive efficiencies, and support organisational change initiatives. Provide timely and accurate updates to Customer Education Managers, Project Managers, and Professional Services teams. Deliver internal training sessions and contribute to the ongoing development of colleagues across the business. Act as a trusted advisor, helping customers optimise system usage and improve operational processes. Skills & Experience Essential Proven experience delivering training on software applications and systems. Strong presentation, facilitation, and communication skills, both written and verbal. Ability to quickly learn new technologies and explain complex concepts in a clear and engaging manner. Experience creating and maintaining training materials, guides, and learning resources. Strong organisational and time-management skills with the ability to manage multiple priorities. Excellent stakeholder management and customer relationship-building skills. Ability to adapt training style and content to meet varying customer needs and learning preferences. Confidence managing challenging situations and responding effectively to customer concerns. Strong IT literacy and experience using virtual collaboration and communication tools. Self-motivated with the ability to work independently while contributing positively to a collaborative team environment. Desirable Minimum of two years' experience in a training, learning, or customer education role. Experience delivering virtual instructor-led training (VILT). Knowledge of one or more Wolters Kluwer CCH software applications. Experience developing digital learning content and e-learning solutions. Familiarity with instructional design principles and adult learning methodologies. Experience using e-learning authoring tools such as Adobe Photoshop or Premier Pro. Qualifications Desirable Recognised Training Qualification (e.g., Train the Trainer, TAP, CIPD Learning & Development). Qualification in Online Facilitation or Virtual Learning Delivery. Industry-specific qualifications or relevant professional experience. CCH product knowledge and expertise. Digital Learning or Instructional Design qualification. Commitment to continuous professional development within Learning & Development. Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world. You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong. Wolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs more than 21,000 people worldwide. Our customers work in industries that impact the lives of millions of people every single day. Our mission is to empower our professional customers with the AI-powered solutions they need to make critical decisions, achieve successful outcomes, and increase productivity. We deliver trusted, AI-powered expert solutions that combine deep domain knowledge, proprietary content, and advanced technology to provide expert-validated insights, automate workflows, and drive better outcomes. Today, nearly 70% of our digital revenues come from AI-powered solutions, reflecting our strategic focus on embedding AI into professional workflows and delivering measurable productivity gains. We are committed to helping professionals navigate complexity, improve the way they work, and solve critical challenges through cloud-based, AI-powered platforms that integrate seamlessly into their workflows and ecosystems. Our solutions are designed to deliver impact when it matters most, especially in high-stakes environments where accuracy and trust are essential. With a nearly 190-year legacy, Wolters Kluwer continues to evolve its portfolio of digital solutions and services to meet the changing needs of professionals worldwide, enabling them to work faster, make smarter decisions, and deliver better outcomes. For more information about our solutions and organization, visit www.wolterskluwer.com, or follow us on LinkedIn, Instagram and Facebook. Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume. As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work. We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion. This principle is ingrained in our company values and articulated in our Code of Business Ethics. At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous. Our global Together we thrive well-being program reflects our commitment to supporting colleagues across physical, mental, social, and financial well-being. That commitment has been recognized externally through Ragan’s Top Places to Work for Employee Wellbeing: Large Organization in 2024. More recently, Wolters Kluwer was recognized by Forbes as one of America’s Best Large Employers 2026 and America’s Best Employers for Engineers 2026. In 2025, Wolters Kluwer was also recognized by Forbes as one of America’s Best Employers for Women. To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases. GDPR Wolters Kluwer (“we” or “us”) wants to inform you about the ways we process your personal information. In this Privacy & Cookie Notice we explain what personal information we collect, use and disclose. You'll find details related to GDPR and other data privacy policies on our Careers Privacy and Cookies page.

Responsibilities

Deliver engaging virtual and onsite training sessions for the CCH product suite to support customer onboarding and product adoption. Conduct training needs analyses and develop innovative instructor-led and digital learning materials.