POSITION DESCRIPTION:

CGI – Payroll Services Centre (PSC) offers all-in-one cloud-based solution that simplifies Payroll and Human Capital Management. We are proud of our privileged relationships with clients, and their satisfaction rate is very high.
Every day, our partners help thousands of customers pay their employees in different industries. In this role, you will contribute to the success of local businesses within a dynamic team, with over 700 professionals and more than 62,000 customers!
We are looking for a reliable and motivated individual. Are you ready to play a key role?

We are ready for you:

• Never stop learning: we offer a complete, ongoing and paid training on Canadian payroll;
• Work-life balance: a flexible weekday schedule.
• Work environment recognized as one of the best in the Canada (Great Place to Work certified);
• Employee Assistance Program, Health and Wellness program, comprehensive insurance coverage, financial assistance for your job-related studies;
• Career development supported by a professional development plan;
• Access to our Share Purchase Plan and Profit Participation Plan as of your first day with us;
• Benefits that fit your needs: Flexible insurance plan, telemedicine, and more!

SKILLS:

• English
• French
• Analytical Thinking
• Customer Service & Support

Technical Skills:

• Proficiency in office tools (Microsoft Office Suite, Outlook)
• Comfort using training management platforms (Yapla, Teams, TalentSoft or equivalent)
• Strong skills in statistical analysis and report generation
• Languages: Excellent command of both French and English, spoken and written (bilingual environment)
• Personal Attributes:
• Strong organizational skills, thoroughness, and attention to detail
• Excellent ability to manage multiple priorities simultaneously
• Proactive, team-oriented, and autonomou

YOUR FUTURE DUTIES AND RESPONSIBILITIES:

The selected candidate will act as the coordinator for both internal and external training sessions.

Client Training Coordination :

• Manage the Yapla platform: absences, cancellations, training session changes, price updates, communications, and correspondence with stakeholders
• Ensure monthly opening of calendars and the training catalog
• Coordinate training planning with trainers via Shift (in Teams)
• Prepare and analyze participation statistics and survey results
• Attend project coordination meetings (e.g., PI, complementary solutions)
• Coordinate year-end trainings: update communications, create sessions, oversee presentation logistics, send communications to participants
• Prepare billing files

Internal Training Coordination :

• Schedule continuing education sessions for internal associates
• Manage the email inbox related to continuing education on a daily basis
• Coordinate daily tasks for ongoing training sessions (N1 to N5)
• Send mid-term and final training reports to team managers
• Plan internal meetings for pre-cohort scheduling and communicate with internal stakeholders
• Manage demo companies in the OPÉRA and SAO payroll solutions and perform data cleanup
• Prepare and analyze participant statistics and satisfaction surveys
• Reset demo OPÉRA codes as needed
• Support development of master demo companies for various cohorts
• Attend project coordination meetings and ensure team communication (PI, synergy with coaches)
• Collaborate with other departments on coordination tasks and administrative activities

REQUIRED QUALIFICATIONS TO BE SUCCESSFUL IN THIS ROLE:

• Education: College diploma (DEC) or vocational diploma (DEP) in administration, human resources, office technology, or any other relevant field
• Experience: Minimum of 2 years in a similar position in coordination, training, or in an environment related to payroll or ERP solutions

Technical Skills:

• Proficiency in office tools (Microsoft Office Suite, Outlook)
• Comfort using training management platforms (Yapla, Teams, TalentSoft or equivalent)
• Strong skills in statistical analysis and report generation
• Languages: Excellent command of both French and English, spoken and written (bilingual environment)
• Personal Attributes:
• Strong organizational skills, thoroughness, and attention to detail
• Excellent ability to manage multiple priorities simultaneously
• Proactive, team-oriented, and autonomous

Additional Assets:

• Knowledge of the payroll sector and familiarity with OPÉRA, EmployeurD, and Nethris environments is considered an asset
• Experience coordinating training projects with various stakeholders
• Bilingualism (French and English) is required for this position due to the nature of the role, which involves interactions with clients across the country.

Bilingualism (French and English) is required for this position due to the nature of the role requiring interaction with national and global clients.