Key Responsibilities

• Training Co-ordination & SchedulingMaintain and manage the company Training Calendar to ensure optimal resource planning and core trainer utilisation in line with SLA requirements.
• Coordinate training courses and assessments for internal and external customers.
• Accurately input course details (dates, venues, delegates, pre-requisites) into the training database.
• Confirm training logistics with trainers, instructors, and relevant stakeholders.
• Ensure training rooms, materials, and equipment are fully prepared for delivery.

• Compliance & StandardsVerify that all delegates hold the correct pre-requisites prior to booking and proactively resolve any gaps.
• Complete and upload accurate training documentation and results to the Sentinel database in line with business management procedures.
• Discharge all health and safety responsibilities to protect employees, learners, and visitors.

• Customer & Stakeholder ManagementAct as the main point of contact for all training-related enquiries.
• Respond promptly to customer queries via email and telephone, resolving issues professionally and efficiently.
• Prioritise and manage report requests, ensuring delivery within agreed timescales.
• Communicate proactively with customers regarding report status or potential delays.
• Support client visits and promote training courses to maximise utilisation and strengthen customer relationships.

• Process Improvement & ReportingIdentify discrepancies in booking forms, paperwork, and database entries, ensuring corrective action is taken.
• Produce accurate reports and management statistics.
• Monitor training budget adherence and support cost control measures.
• Implement process improvements to enhance efficiency without compromising compliance or accuracy.
• Participate in management meetings and maintain continuous professional development.

• Key CompetenciesFlexibility & Adaptability: Able to manage changing priorities and tight deadlines.
• Problem-Solving: Quickly resolve scheduling, compliance, or operational challenges.
• Interpersonal Skills: Build strong relationships across trainers, clients, and internal teams.
• Customer Focus: Deliver a high-quality, responsive service experience.
• Proactive & Enthusiastic: Self-starter with initiative and solution-focused mindset.
• Attention to Detail: Maintain accuracy across complex administrative processes.

• Knowledge, Skills & ExperienceExperience working in a busy training or coordination environment
• Strong organisational and administrative capability
• Proficient in Microsoft Office (Outlook, Word, Excel)
• Experience managing data and producing management reports
• Excellent written and verbal communication skills
• Self-motivated with the ability to meet strict deadlines
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