JOB DESCRIPTION

We’re looking for a confident, organised and friendly Training Coordinator / Office Administrator to join our small, professional team.
This role is ideal for someone who enjoys a mix of admin, communication and coordination. You will be the first point of contact for learners, supporting them from initial enquiry through to enrolment. You will also help keep our internal systems and records up to date, and play an important part in supporting both learners and assessors throughout the process.
We are an independent training provider specialising in vocational qualifications (NVQs) for experienced professionals in the construction industry. You will be involved in every stage of the learner journey and will work closely with our assessors and the wider team. We are looking for someone who brings a positive presence to the office, is confident speaking with people, and enjoys being part of a close-knit team.

QUALIFICATIONS

-Excellent phone manner and strong written English
-Organised, reliable and able to manage your own workload
-A good level of IT literacy and confidence using digital systems
-Confident using Microsoft Office
-Quick to learn new systems and software
-Trustworthy and comfortable working independently in a small office environment
Bonus: experience with social media, Canva or other design or marketing tools
Formal qualifications are not required, but previous experience in admin, customer service, training, education or recruitment would be helpful.

-Manage the onboarding process for new learners, from initial enquiry through eligibility checks, registration, and setting up their ePortfolio account
-Keep internal records and spreadsheets accurate and up to date for candidates and assessors
-Handle incoming calls and emails with professionalism and a friendly approach
-Follow up warm leads only (no cold calling) to help potential candidates move forward with their qualification
-Prepare and send certificates, letters and other documents
-Support the wider team with general office admin
Optional: contribute to marketing activities such as social media posts, creating marketing materials, adverts, or updating the website if you have creative or design skills