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Training & Development Specialist at Resident Interface

Guatemala City, Guatemala Department, Guatemala -

Full Time

Start Date

Immediate

Expiry Date

29 Jun, 26

Salary

975.0

Posted On

31 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Training Design, Program Delivery, Product Education, Customer Service, SME Development, E-learning Material Design, Data Analysis, Logistics Coordination, Organizational Skills, Problem-Solving, Decision Making, Service Orientation, Self-Driven, Creativity, Teamwork

Industry

Financial Services

Description

Training & Development Specialist Responsible for designing and delivering training programs for employees and external clients to improve workplace performance and drive client engagement through effective product education. Requirements - +2 years of experience in Training with both internal and external clients - +3 years of experience in Customer Service - English level 90% - verbal and written - MS Office proficiency (PowerPoint, Word, Excel, Forms, SharePoint) - Organizational and problem-solving skills - Outgoing personality and sound decision making - Detail and service-oriented - Self-driven and creative - Teamwork focused Main tasks - Become an SME in all company processes, technical and business matters - Deliver training programs and workshops to clients, employees and managers - Assist new hires and new clients during first stages of onboarding - Design appropriate course content including e-learning training material - Generate data and metrics to evaluate training effectiveness - Coordinate training logistics and activities We offer - Base salary: $975 - Potential monthly bonus: $300 - Schedule: Monday through Friday 6am – 3pm / 7am – 4pm

Responsibilities

The specialist is responsible for designing and delivering training programs for both internal employees and external clients to enhance workplace performance and client engagement through effective product education. Key tasks include becoming a subject matter expert, delivering workshops, assisting with onboarding, designing course content, evaluating effectiveness, and coordinating training logistics.