ADDITIONAL SKILLS

• Bilingual (English/Spanish) is a plus
• Experience with Alchemy Systems is a plus
• Good facilitator skills and understanding of effective training for onboarding and on-the-job training.
• Strong computer, audio/video skills.
• Ability to learn new software/apps that are utilized in training (e.g. eLearning and video building)

QUALIFICATIONS

• Excellent communication, leadership and organizations skills.
• Strong understanding of warehouse systems, safety regulations and warehouse SOPs.
• Proficient in Microsoft Office products (Word, Excel, PowerPoint, Outlook)

EDUCATION AND/OR EXPERIENCE REQUIRED

• Some college, bachelor’s degree or equivalent experience in training and development.
• 3-5 years’ experience in training and development with at least 1 year in a supervisory role.

• Strong attention to detail, organizational, time-management and problem-solving skills.
• Professional verbal and written communication.
• Ability to read, write, understand, and communicate in English.
• Ability to work independently.
• Lead a team of Field Operation Trainers (FOTs), delegate tasks and provide performance feedback.
• Hire, develop and train Field Operations Trainers.
• Conduct regular observations to ensure Field Operation Trainers (FOTs) provide consistent and efficient onboarding.
• Responsible for time and attendance completion.
• Become a subject matter expert in Alchemy Manager, Player, Playbook and Coach.
• Administrator to Alchemy ensuring that Learning Plans and Course records are accurate.
• Audit training through reporting to ensure compliance.
• Support course development using Alchemy Creator and Alchemy Playbook.
• Ensure onboarding training is being followed and done effectively.
• Partner with Trainer Supervisors to ensure training is aligned for job qualification training.
• Collaborate with Leadership to meet the team’s training needs.
• Good understanding of OSHA requirements for safety training