GENERAL SUMMARY:

Neighborhood Health Association, a network of community health centers committed to serving the underserved populations of Toledo, is seeking a dedicated Training & Development Support Specialist to join our Quality team. This role plays a vital part in enhancing staff performance and patient care through the effective training and optimization of our electronic health record (EHR) systems, organizational workflows, and compliance protocols.
Reporting to the Regulatory & Compliance Program Manager, the Training & Development Support Specialist will assist in developing, implementing, and monitoring comprehensive training programs. These programs are designed to improve the use of EHR systems and ensure adherence to established clinical workflows and compliance requirements.

MINIMUM QUALIFICATIONS:

• Associate degree in Nursing, Health Information Management, or a related field strongly preferred.
• Minimum three (3) years of clinical or medical records experience.
• CPR/First Aid Certification required.
• At least six (6) months of experience using an EHR system (Allscripts/Veradigm preferred).
• Demonstrated proficiency in Microsoft Office Suite and EHR platforms.
• Valid driver’s license, reliable transportation, and state-mandated auto insurance (position involves travel between clinic locations).

KEY RESPONSIBILITIES:

• Design, implement, and deliver training programs for EHR and healthcare information systems for both NHA staff and contracted personnel.
• Monitor the effectiveness of training through workflow audits and user compliance checks, ensuring documentation accuracy and optimized billing practices.
• Provide technical support and system navigation assistance to staff, ensuring continuous improvement in EHR use and reporting efficiency.
• Educate staff on performance metrics such as Uniform Data System (UDS), Meaningful Use (MU), and Patient-Centered Medical Home (PCMH) standards.
• Assist in collecting and analyzing data for performance-based reimbursement and program compliance.
• Collaborate with IT, Finance, and other departments to resolve issues related to EHR use and system functionality.
• Develop and maintain policies related to healthcare information systems and workflows.
• Support quality improvement initiatives through staff engagement and continuous system evaluation.
• Conduct internal audits and coordinate follow-up training as needed to ensure regulatory and procedural compliance.
• Assist with system updates and new application rollouts, providing training and guidance throughout implementation.
• Participate in emergency response efforts as assigned during public health crises.

ADDITIONAL DUTIES:

• Perform routine audits to assess the general use of EHR and organizational systems.
• Provide administrative support such as updating EHR documentation, troubleshooting Allscripts/Veradigm access, and managing user permissions.
• Contribute to special projects and cross-functional initiatives as assigned.