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Training Executive at GoGoX

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

04 Mar, 26

Salary

0.0

Posted On

04 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Training, Coaching, Communication, Problem Solving, Teamwork, Quality Assurance, Customer Service, Report Preparation, Continuous Improvement, Proactivity, Patience, Observation, Cantonese, Mandarin, English

Industry

technology;Information and Internet

Description

What You Will Deliver Provide training and improvement programs to Customer Service Representatives (CSR) Assist Senior Trainer and Customer Service Manager to attain customer service excellence and objective Liaise with Senior Trainer to develop training solutions Conduct audit and assist in quality assurance Emphasize Customer Service Team’s standards and guidelines in the training programs Foster a sense of teamwork and continuous improvement in Customer Service Team Prepare periodic reports and presentations on management purposes Who You Are Holder of Associate’s Degree or above At least 1 year of training experience or relevant educational background, preferably with HK market experience Experience in developing and implementing learning & development programs is an advantage Good training & coaching and communication skill Strong sense of responsibility and problem solving skills Proactive to upscale and improve the existing training process and materials High level of patience and observation skill to view matters in a holistic manner Good command of written and spoken English and Chinese (Nearly native level of Cantonese and Mandarin) What We Offer On-job training Public Holidays, Birthday Leave & Medical Insurance A multi-cultural team A company provides a casual, flexible working environment A company promotes learning, continuous improvement, and personal growth

Responsibilities

The Training Executive will provide training and improvement programs to Customer Service Representatives and assist in attaining customer service excellence. They will also conduct audits and emphasize the team's standards in training programs.