Training Manager at Afni, Inc.

Quezon City, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

15 Oct, 26

Salary

0.0

Posted On

17 Jul, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Learning Delivery, Team Leadership, Stakeholder Management, Training Analytics, Curriculum Governance, Operational Excellence, Performance Management, Workforce Planning, Coaching, Strategic Planning, Resource Allocation, Compliance Management

Industry

Outsourcing and Offshoring Consulting

Description

KEY RESPONSIBILITIES LEARNING DELIVERY LEADERSHIP * Lead site or line-of-business training operations, including new hire, upskilling, cross-skilling, and leadership development programs. * Ensure effective execution of all training programs while maintaining consistency, compliance, and learner engagement. * Monitor training outcomes and implement corrective actions when performance expectations are not met. * Drive continuous improvement across learning delivery processes and methodologies. TEAM LEADERSHIP & PEOPLE DEVELOPMENT * Lead, coach, and develop Training Supervisors, Trainers, Coaches, and support staff. * Establish clear performance expectations and accountability measures. * Conduct regular coaching, performance reviews, and talent development planning. * Create succession plans and strengthen trainer bench strength. BUSINESS PARTNERSHIP & STAKEHOLDER MANAGEMENT * Partner closely with Operations, Quality, Workforce Management, Recruiting, and Client Services leadership. * Influence training strategies through data-driven recommendations. * Serve as the primary training contact for assigned business units and client stakeholders. * Support business transitions, new launches, and growth initiatives. TRAINING EFFECTIVENESS & ANALYTICS * Analyze training performance metrics including: * Graduation rates * Certification outcomes * Nesting performance * Speed-to-proficiency * Employee performance results * Client success metrics * Identify trends, root causes, and opportunities for improvement. * Present findings and recommendations to senior leadership. CURRICULUM & CONTENT GOVERNANCE * Partner with Learning Design and SMEs to develop and maintain curriculum. * Ensure training materials remain accurate, relevant, and aligned to operational needs. * Oversee implementation of learning technologies and blended learning solutions. OPERATIONAL EXCELLENCE * Support workforce planning, training capacity forecasting, and resource allocation. * Manage training budgets, staffing models, and utilization. * Ensure compliance with company, client, and regulatory requirements. * Lead calibration sessions and standardization efforts across training teams.

Responsibilities

Lead site training operations including new hire and leadership development while managing a team of trainers and supervisors. Partner with business stakeholders to drive training effectiveness through data-driven recommendations and curriculum governance.