Training Manager - BPO at WNS Global Services

, KwaZulu-Natal, South Africa -

Full Time

Start Date

Immediate

Expiry Date

14 Jan, 26

Salary

0.0

Posted On

16 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Facilitation, Coaching, Assessment, Moderation, Learning Impact Measurement, Instructional Design, Communication, Interpersonal Skills, Planning, Organizing, Time Management, Attention to Detail, Computer Literacy, Verbal English Proficiency, Written English Proficiency, Customer Centricity, Learner Centricity

Industry

Business Consulting and Services

Description

Company Description WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.Why join us?We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community. Job Description We are looking for a dynamic, self-motivated, results-orientated individual who is deeply passionate about learning – from building job readiness skills in new entrants to the world of work to delivering learnerships and talent development programmes. Strong facilitation and coaching skills, assessor and/or moderator registration, customer and learner centricity and excellent interpersonal skills are non-negotiable. Requirements: Facilitation of accredited and non-accredited learning programmes across all levels, coaching and supporting learners, conducting assessments and moderation in alignment with SETA regulations, measuring the impact of learning interventions. Key responsibilities will include: • Facilitate accredited and non-accredited programmes including completion and remediation of formative assessment activities • Coach, guide and support learners including structure and quality of portfolios of evidence • Complete accurate and detailed administration including attendance registers, annual training reports, learner feedback forms, facilitator reports2. Assessment and Moderation • Conduct outcomes based assessment in compliance with the QMS and SETA requirements: Evaluate summative assessments using the VACS assessment principles Provide written and/or verbal feedback to the learners Remediate assessments • Conduct moderation of outcomes based assessments in compliance with the QMS and SETA regulations • Complete accurate and detailed administration including assessment feedback documents, assessor and moderator reports, portfolio tracking templates, learner results trackers3. Learning Impact Measurement • Measure the impact of learning interventions: • Complete, collect and capture learner feedback forms after facilitation • Facilitate completion and capture Voice of the Learner feedback with learners four weeks after training per group respectively • Compile and communicate ROI reports. • Compile client reports4. Instructional Design • Update existing learning material• Quality assure existing content • Ensure content is fit for purpose and manageable • Contextualise case studies and activities to ensure relevance • Ensure the assessment tools are valid and appropriate t• Plan and manage implementation of allocated projects within budget, time and resource parameters • Maintain professional communication and relationships with clients, service providers and learners • Identify, mitigate and escalate risks • Ensure compliance with QMS, SETA regulations and applicable legislative requirements at all times • Complete accurate and detailed administration including updated project plans, risk logs Qualifications Qualifications • Matric/Grade 12 Certificate • Relevant NQF 6 Qualification • Facilitate learning using a variety of given methodologies (117871) • Conduct Outcomes Based Assessment (115753) • Conduct Moderation of Outcomes Based Assessment (115759) • Minimum 5 years’ experience as a facilitator, with 3 years’ experience facilitating accredited learning programmes (in person and virtual facilitation) • Minimum 2 years conducting assessment of accredited learning programmes. • Computer literacy (MS Office) at an intermediate to advanced level • Advanced proficiency in delivering high impact facilitation • High proficiency in verbal and written English • Strong communication and interpersonal skills • Exceptional planning, organising and time management skills • High attention to detail and accuracy • Advanced proficiency in conducting and moderating outcomes based assessments (preferable)

Responsibilities

The Training Manager will facilitate accredited and non-accredited learning programs, coach and support learners, and conduct assessments and moderation in compliance with regulations. They will also measure the impact of learning interventions and ensure the quality of learning materials and assessments.