LOCATION

Cape Town, South Africa
Job Title:
Training Manager
Job Description
The Manager I, Training assist with the analysis, scheduling and implementation of all classroom training in support of client programs to ensure superior workforce preparation. This position is responsible for cultivating client and departmental relationships resulting in reduced cost, continual performance improvement, and increased revenue. Responsible for the overall direction, coordination, and evaluation of the department.
We’re looking for a Training Manager to lead our customer service and sales training function, with added responsibility for managing the On-the-Job Training (OJT) team and acting as a key liaison with clients. This role ensures that training solutions are aligned with both internal performance standards and client expectations. You’ll drive quality onboarding, continuous development, and help translate business needs into practical learning outcomes.
This role will be based our the Foreshore Contact Centre in Cape Town, you will be required to work a flexible shifts between the hours of 3pm to 1am (aligned to US working times)

KEY SKILLS & COMPETENCIES:

• Strong knowledge of customer service and sales workflows
• Excellent facilitation, coaching, and presentation skills
• Confident in managing teams and building cross-functional relationships
• Strong client communication skills; able to represent the training function professionally in client forums
• Analytical and detail-oriented; able to turn performance data into clear actions
• Comfortable using LMS platforms, MS Office, and collaboration tools

• Training Program Management
• Design and deliver onboarding, upskilling, and refresher programs for customer service and sales teams.
• Create engaging training content using varied formats (presentations, role-plays, assessments, e-learning).
• Maintain and update training documentation and learning plans in line with business or client changes.