Training Manager, Dispensing Team at Gifthealth

Columbus, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Mar, 26

Salary

0.0

Posted On

16 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Training & Development Expertise, SOP & Regulatory Mastery, Audit Readiness, Leadership, Attention to Detail, Communication, Data-Driven Decision-Making, Project Management, Organizational Skills, Interpersonal Skills, Learning Management Systems, Documentation Platforms, Reporting Tools, Compliance Frameworks, Pharmacy Operations, Continuous Improvement

Industry

technology;Information and Internet

Description

Description About Us At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives. Position Summary The Training Manager, Dispensing Team is responsible for developing, implementing, and maintaining comprehensive training programs to ensure all dispensing personnel at Gifthealth are trained, competent, and audit-ready. This role ensures that all Standard Operating Procedures (SOPs) are understood, applied, and refreshed regularly across the dispensing operation, maintaining full compliance with internal policies, regulatory requirements, and accreditation standards. The Training Manager will lead a small team responsible for coordinating, documenting, and auditing training completion. They will oversee the onboarding of new hires, manage ongoing skill development, and ensure that any updates to SOPs or policies are communicated and trained promptly. This role is critical in upholding consistency, accuracy, and excellence across the dispensing team, while maintaining the highest levels of regulatory and operational readiness. Key Responsibilities Training Program Development & Management Design, implement, and maintain a structured training program for all dispensing personnel, including onboarding, continuing education, and refresher courses. Ensure all SOPs, policies, and procedures are trained prior to staff performing related duties. Develop training materials, assessments, and competency checklists tailored to each dispensing role. Maintain a centralized training tracker to ensure 100% training completion and document control. Oversee recurring training on new or revised SOPs, ensuring compliance with implementation timelines. SOP Compliance & Ongoing Education Partner with the Director of Pharmacy and Quality & Compliance to ensure all SOP updates are reviewed, approved, and distributed for timely training. Verify that every employee completes training on new SOPs within the defined compliance window. Conduct follow-up assessments and quizzes to ensure retention and understanding of critical policies. Maintain version control and ensure all staff are working from the most current SOPs and workflows. Identify knowledge or performance gaps and coordinate retraining or targeted development as needed. Audit Readiness & Documentation Ensure the dispensing team is always audit-ready through meticulous training record management. Maintain complete documentation of all employee training, attendance, and competency evaluations. Collaborate with Quality and Compliance teams to prepare for internal and external audits (URAC, NABP, FDA, BOP). Generate reports and summaries for leadership showing training completion rates, trends, and upcoming expirations. Conduct spot-checks and mock audits to validate training program effectiveness. Leadership & Team Oversight Lead and mentor a team responsible for coordinating, scheduling, and documenting all dispensing-related training. Set team priorities and ensure deliverables such as documentation, reporting, and assessments are completed accurately and on time. Partner with department leaders to align training initiatives with performance and compliance goals. Foster a culture of accountability, consistency, and continuous improvement across all dispensing personnel. Performance Standards & Continuous Improvement Define and monitor KPIs, OKRs, and SLAs related to training completion, compliance readiness, and audit outcomes. Evaluate the effectiveness of training programs using performance data and employee feedback. Continuously improve learning methods (e.g., quizzes, e-learning modules, live demonstrations) to enhance engagement and retention. Stay current with pharmacy operational regulations and best practices to ensure training reflects the latest standards. Support workforce development through skill-building and leadership pipeline training for high-performing employees. Key Competencies Training & Development Expertise: Skilled in creating structured, measurable, and compliant training programs. SOP & Regulatory Mastery: Deep understanding of pharmacy operations, SOP frameworks, and compliance obligations. Audit Readiness: Proactive approach to maintaining training records and documentation that meet regulatory expectations. Leadership: Strong ability to motivate, develop, and hold teams accountable for training and compliance excellence. Attention to Detail: Exceptional focus on accuracy, timelines, and version control. Communication: Clear and engaging communicator capable of teaching complex processes across all experience levels. Data-Driven Decision-Making: Ability to analyze training metrics and implement improvements based on outcomes. Qualifications Education: Bachelor’s degree in Pharmacy, Healthcare Administration, Education, or related field required. Licensure/Certification: Certification in training, instructional design, or quality/compliance management preferred. Experience: 5+ years of experience in pharmacy operations or training leadership, preferably within a regulated healthcare or pharmacy setting. Proven success in implementing SOP-based training programs and maintaining audit-ready documentation. Strong understanding of compliance frameworks including URAC, NABP, FDA, USP, and BOP standards. Demonstrated leadership in managing teams and driving performance through structured education programs. Skills: Proficiency in learning management systems (LMS), documentation platforms, and reporting tools. Excellent project management, organizational, and interpersonal skills. Ability to balance multiple priorities and meet strict deadlines under pressure. Experience designing or facilitating training for mixed technical and non-technical audiences. Work Environment Location: On-site / Hybrid (Columbus, OH) Schedule: Full-time; may require flexibility to support shift-based training schedules. Meetings: Regular coordination with Operations, Quality & Compliance, HR, and Audit teams. Key Essential Functions Must be able to lead and coordinate multiple training initiatives concurrently. Must be capable of delivering live or virtual training sessions and maintaining engagement across large groups. Must maintain complete and accurate records in compliance with regulatory expectations. Employment Classification Status: Full-time FLSA: Exempt Equal Employment Opportunity (EEO) Statement Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply! Disclaimer This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time.

Responsibilities

The Training Manager is responsible for developing and maintaining training programs for dispensing personnel, ensuring compliance with SOPs and regulatory standards. This role includes overseeing onboarding, skill development, and maintaining audit readiness through meticulous documentation.