JOB SUMMARY:

We are seeking a proactive and detail-oriented Training Manager / Training Coordinator who will be responsible for owning the end-to-end training strategy, including the design, creation, scheduling, delivery, and post-training support for business and system change initiatives. The ideal candidate will collaborate closely with Business Analysts (BAs), Subject Matter Experts (SMEs), and cross-functional teams to ensure training content is accurate, engaging, and aligned with business objectives.
This role is critical in enabling smooth adoption of new processes, technologies, and tools by ensuring employees are well-prepared through comprehensive and effective training programs.

Required Skills & Qualifications:

• Proven experience as a Training Manager, Training Coordinator, or Learning & Development Specialist.
• Strong expertise in designing and delivering training programs for business processes, systems, and technology rollouts.
• Excellent collaboration skills with the ability to engage with BAs, SMEs, and project teams.
• Strong instructional design skills with experience in creating various training formats (e-learning, workshops, manuals, etc.).
• Ability to manage multiple training initiatives simultaneously with strong attention to detail.
• Excellent facilitation, presentation, and communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), Learning Management Systems (LMS), and digital collaboration platforms.
• Strong organizational and time management skills.
• Ability to assess training effectiveness and implement continuous improvements

• Develop and execute the overall Training Strategy and Roadmap for projects and organizational change initiatives.
• Design and create training materials, user guides, e-learning content, manuals, quick reference guides (QRGs), and other supporting documentation.
• Work closely with BAs and SMEs to validate training content accuracy and relevance.
• Coordinate and manage training schedules, ensuring alignment with project timelines and business availability.
• Facilitate and deliver instructor-led training sessions (virtual and/or onsite) and coordinate e-learning sessions where applicable.
• Provide post-training support, including feedback collection, knowledge assessments, and refresher sessions.
• Maintain a Training Matrix to track participant attendance, competency levels, and training completion.
• Continuously assess and enhance training effectiveness through feedback loops and improvements.
• Support change management efforts by ensuring communication and training initiatives are aligned.
• Manage logistics related to training sessions, including venue bookings, virtual platforms, and learning tools.
• Ensure documentation is stored, version-controlled, and easily accessible to all relevant stakeholders.

Required Skills & Qualifications:

• Proven experience as a Training Manager, Training Coordinator, or Learning & Development Specialist.
• Strong expertise in designing and delivering training programs for business processes, systems, and technology rollouts.
• Excellent collaboration skills with the ability to engage with BAs, SMEs, and project teams.
• Strong instructional design skills with experience in creating various training formats (e-learning, workshops, manuals, etc.).
• Ability to manage multiple training initiatives simultaneously with strong attention to detail.
• Excellent facilitation, presentation, and communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), Learning Management Systems (LMS), and digital collaboration platforms.
• Strong organizational and time management skills.
• Ability to assess training effectiveness and implement continuous improvements.