Training Manager | Retail Vertical at Sutherland

Alexandria, Alexandria, Egypt -

Full Time

Start Date

Immediate

Expiry Date

12 Mar, 26

Salary

0.0

Posted On

13 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Training Management, Stakeholder Management, Project Management, Learning Management Systems, Training Needs Assessment, Curriculum Development, E-Learning, Quality Management, Cloud Applications, Salesforce, AWS, Microsoft, Networking, Technical Skills, Assessment Design, Performance Reporting, Team Management

Industry

IT Services and IT Consulting

Description

Company Description About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence. We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships. Sutherland Unlocking digital performance. Delivering measurable results. Job Description We are seeking a highly skilled and motivated Training Manager to join our team - supporting our retail vertical! In this role, you will be responsible for developing and implementing effective training programs while ensuring high-quality standards across the organization. As a Training Manager, you'll get to: Manage stakeholders across a variety of customer bases across verticals by identifying and assessing training needs. Work as a Relationship Manager creating and supporting a variety of Training solutions. Work with our Global Training Leader to draft response to participate in RFP calls and prospective customers to present training lifecycles (customized for each program depending on the industry and scope of work Spearhead project management at design and execution level through training solutions for a new transition. Work with Global Training Leader to provide inputs to sales and solutioning teams in creating customized Knowledge Acquisition plans. Manage Learning Management systems and employee Training life cycle for new setups and Geo expansions. Stay updated on industry trends and best practices in training methodologies and quality management Prepare and present reports on training outcomes & performance to senior management Manage capability enhancement, curricula and content development, learning need assessment, e-learning, learning program effectiveness evaluation, etc. Work closely with the Quality Team to define the TNI and TNA with the help of Trainers and plan remediation sessions. Design assessments to bridge the Knowledge gaps on a monthly basis for all the programs aligned. Ensure that new hire content is in line with Client requirement for the program, revamp the training content or advise Client Training team to edit and update the content as needed. Qualifications 5+ years in a Training leadership role withing the BPO industry - retail vertical experience will be a major plus! Experience managing teams who support Cloud-based applications and on-premises technologies. Should have exposure to technical skills/platforms: Storage, Cloud, Networking, Salesforce, AWS, Microsoft, and NICE platforms Experience managing new hires, trainers, SMEs and managing KPIs – net throughput and programs meeting top 4 KPIs for the programs as well Ability to design assessments to bridge the knowledge gaps on a monthly basis for all the programs aligned. Should have exposure to Cloud apps and the support model. Should be well versed with MS Office suite for day-to-day reports and presentation skills to present data and visuals to Training Leader or the clients if need be. Subject matter expertise for the respective domains in the areas of upskilling and reskilling Bachelor’s degree in any field, education management or technical field will be a plus. Additional Information All your information will be kept confidential according to EEO guidelines.

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Responsibilities

The Training Manager will develop and implement effective training programs while ensuring high-quality standards across the organization. Responsibilities include managing stakeholders, project management, and preparing reports on training outcomes.