Training Manager at Revelations Counseling & Consulting LLC

Fredericksburg, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

25 Jun, 26

Salary

0.0

Posted On

27 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Training Needs Assessment, Program Design, Policy Implementation, Supervision, Performance Evaluation, Material Development, Budget Management, Vendor Management, Communication, Graphic Design, Moderation, Organization, Detail-Oriented, Microsoft Office Suite

Industry

Mental Health Care

Description

Training Manager Location: Remote FSLA Status: Exempt Reports to: Deputy Program Manager Job Summary: The Training Manager will identify and monitor training needs in the organization, and design, plan, and implement training programs, policies, and procedures to fulfill those needs. Supervisory Responsibilities: * Oversees the daily activities of training associates and consultants. * Conducts performance evaluations that are timely and constructive. Duties/Responsibilities: * Reviews existing training programs; suggests enhancements and modifications to improve engagement, learning, and retention and/or to meet the changing needs of clientele, the organization, or the industry. * Ensures that training materials and programs are current, accurate, and effective. * Maintains knowledge of new methods and techniques for training, and training requirements applicable to the organization and/or industry. * Identifies problems and opportunities such as operational changes or industry developments that training could improve. * Conducts or facilitates required and recommended training sessions. * Collaborates with vendors and third-party training providers to arrange employee registration for and participation in outside training programs. * Ensures that training milestones and goals are met while adhering to approved training budget. * Prepares and implements training budget. * Performs other related duties as assigned. Required Skills/Abilities: * Excellent verbal and written communication skills with strong graphic design ability. * Thorough understanding of training processes. * Ability to moderate large groups. * Extremely organized and detail-oriented. * Proficient with Microsoft Office Suite or related software. Education and Experience: Required * Bachelors degree in Communications or related experience required. * At least two years of experience in training with one year of supervisory experience required. * U.S. Citizenship * Must be able to receive favorable Interim and adjudicated final Department of Defense (DoD) background investigation. * 3+ years’ experience in a contact center customer service environment Preferred * Knowledge of medical terminology * TRICARE experience Working Conditions: * Prolonged periods sitting at a desk and working on a computer. ** This job description indicates the general nature and levels of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties, responsibilities, or competencies required of an incumbent. The incumbent may be asked to perform other duties as required. **

Responsibilities

The Training Manager is responsible for identifying and monitoring organizational training needs, and subsequently designing, planning, and implementing necessary training programs, policies, and procedures. This role also involves overseeing training associates, conducting performance evaluations, and ensuring training goals are met within budget.