Training Manager (TELCO) at Afni, Inc.

Quezon City, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

06 Apr, 26

Salary

0.0

Posted On

06 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Training Strategy, Instructional Design, Performance Management, Data Analysis, Team Leadership, Curriculum Development, Conflict Resolution, Coaching, Communication, Project Management, Digital Learning, Facilitation, Stakeholder Engagement, KPI Development, Employee Engagement, Learning Delivery

Industry

Outsourcing and Offshoring Consulting

Description

The Training Manager is responsible for designing, delivering, and optimizing training programs that drive workforce capability, employee engagement, and measurable business outcomes. This role requires balancing instructional excellence with data-driven performance management, leveraging digital learning ecosystems, and leading a team of facilitators, trainers, and subject matter experts. The Training Manager ensures training strategies align with organizational priorities and evolving workforce needs in a global workplace. Essential Functions and Responsibilities: 1.Training Strategy and Design Develop and execute training roadmaps aligned with organizational goals, customer requirements, and future skill demands. Apply ADDIE and experiential models to create scalable programs for new hire, leadership, technical, and continuing education tracks. Embed Serve, Save, and Sell competencies (or role-relevant pillars) into training content to directly impact KPIs. 2. Learning Delivery and Execution Manage end-to-end facilitation of new hire and upskilling programs across virtual, hybrid, and on-site modalities. Ensure trainers adhere to facilitation standards, classroom engagement practices, and knowledge check reinforcement. Partner with operations leaders to deliver seamless transition support for new hires (0-30 days, 31-60 days). Oversee structured Ramp Plans that guide employees from new hire training through proficiency, ensuring progressive KPI attainment, reduced early attrition, and accelerated time-to-productivity. Implement Continuing Product Education (CPE) programs to keep employees updated on new offerings, features, compliance changes, and market trends. 3. Performance and Analytics Establish KPIs for training effectiveness (throughput, licensing pass rate, NPS, attrition, productivity ramp). Leverage learning dashboards, data visualization, and business intelligence tools to measure ROI. Conduct continuous evaluation using Kirkpatrick Levels 1-4 and recommend interventions based on gaps. 4. Trainer Leadership and Development Lead, coach, and develop a team of trainers to achieve consistency in delivery quality. Implement structured calibration sessions, coaching triads, and trainer observation scorecards. Drive professional development through certifications (facilitation, coaching, digital learning) and ongoing upskilling. 5. Stakeholder Engagement and Governance Align with business leaders, HR, and operations to ensure training addresses workforce performance gaps. Represent the training function in quarterly business reviews, client audits, and governance forums. Ensure compliance with corporate, client, and industry regulations. The above statements are intended to indicate the general nature and level of work being performed by employees within this classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employees assigned to this job. Employees in this job may perform other duties as assigned. Qualifications * Amenable to work 100% onsite in Commonwealth Quezon City & Novaliches SM Fairview * Amenable to work on fixed night schedules. * Three to five years' experience as a Training Manager * Bachelor's Degree education preferred. * Experience in leading multiple projects and directly supervising staff to implement projects in timely manner is required. * Proficiency in communication, planning, leadership, coordinating, and coaching is required. * Experience being directly involved in curriculum development projects. Understanding of the Instructional System Design (ISD) process is required. * Experience in conflict resolution/negotiation, team and consensus building is required. * Proficiency in MS Office, flowcharting, and project management software is required. * The ability to look for and implement solutions that improve performance is required.

Responsibilities

The Training Manager is responsible for designing, delivering, and optimizing training programs that enhance workforce capability and employee engagement. This role involves managing a team of trainers and ensuring training strategies align with organizational priorities.