Training Manager at Tourism Holdings Ltd

Auckland, Auckland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

14 Sep, 26

Salary

0.0

Posted On

16 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Training Development, Facilitation, Learning And Development, Coaching, Stakeholder Engagement, Change Management, Instructional Design, Operational Excellence, Project Planning, Organizational Skills, Written Communication, Capability Building

Industry

Travel Arrangements

Description

At thl, we're not just about travel; we're all about creating unforgettable journeys. As the leading tourism enterprise in New Zealand, we take pride in managing esteemed local brands such as Kiwi Experience, Waitomo Glowworm Caves, and The Legendary Black Water Rafting Co. Our reach extends beyond borders as the largest campervan rental entity globally, with a presence in New Zealand, Australia, the United States, and the United Kingdom. Our impressive array includes renowned names like Maui, Britz, Apollo, Mighty, Cheapa Campa, Hippie, El Monte RV, Roadbear, and Just Go. Tourism Holdings Limited (thl) is New Zealand's top tourism company and the world's largest provider of recreational vehicles. Joining thl gives you the chance to jumpstart your career in NZ's vibrant tourism industry. Plus, you can enjoy a holiday in any of our vehicles with our fantastic staff discount scheme! We’re looking for a confident and hands-on permanent full time Training Manager to lead the development, delivery and continuous improvement of training across our NZ Rental Operations business, based in Auckland. About the role As Training Manager, you’ll play a key role in building capability, improving consistency and supporting operational excellence across our national branch network. You’ll develop practical training tools, guides and resources, deliver engaging learning sessions, and support teams through change by helping them understand and embed new processes and ways of working. This is a great opportunity for someone who enjoys creating clear and practical training content, working closely with leaders and teams, and getting involved on the ground to make a real operational impact. Key responsibilities Identify training and capability needs across branches and work with leaders to prioritise learning solutions. Design, develop and deliver practical training programmes, guides, tools and supporting resources. Review and maintain training documentation and business information to ensure it remains current and fit for purpose. Support change initiatives by creating training and communication resources that help teams adopt new processes and systems. Facilitate workshops, coaching sessions and learning activities across different teams and locations. Provide practical, on-the-ground support to branches to help embed training and improve operational consistency. Monitor training effectiveness and use feedback to continuously improve learning outcomes. Flexibility to travel to the other branches from time to time, to assist with training. About you: You’ll be a confident communicator and natural coach who enjoys helping others succeed. You’ll bring strong training, facilitation or learning and development experience, along with the ability to create clear documentation and build strong relationships across a busy, multi-site business. What you’ll bring: Proven experience in training, coaching, facilitation or learning and development. Strong written communication skills and the ability to create practical, accurate training resources. Experience supporting change and helping teams adopt new processes or ways of working. Excellent stakeholder engagement skills, with the ability to work across branch leaders and support teams. Strong planning and organisational skills, with the ability to manage multiple priorities. A hands-on, collaborative approach and the flexibility to support teams where needed. High attention to detail and a focus on continuous improvement. Why join us? Make a national impact across a well-known tourism and rental operations business. Work closely with branch teams and leaders to build capability and improve consistency. Be part of a practical, people-focused environment where your training expertise will make a real difference. Apply now If you’re passionate about training, operational excellence and supporting teams to succeed, we’d love to hear from you. Thank you for your application, We are an equal opportunity employer and we aim to recruit a diverse range of people with a diverse range of talents to help us achieve our goals. Note that only selected candidates will be contacted. Your privacy is important to us. Our privacy policy explains how we collect, process, use, store and disclose your personal data, as well as your rights associated with that data. This policy is provided in a layered format so you can click through to the specific areas set out below. Please also use the Glossary at the end of the document to understand the meaning of some of the terms used. https://www.thlonline.com/privacy

Responsibilities

Lead the development, delivery, and continuous improvement of training programs across the NZ Rental Operations branch network. Create practical training tools and resources to support operational consistency and help teams adopt new processes.