Job Function: Learning and Development
Date Posted: 30 May 2025

Job Requisition ID: 2222

• Impactful training role, uplifting capabiluty across TZV’s workforce
• Work as part of a specialist team on the Next Gen CAD transformation project
• Two-year fixed-term contract, hybrid role, based in Burwood East

About Triple Zero Victoria
Triple Zero Victoria (TZV) provides the critical link between the Victorian community and the state’s emergency services agencies. It provides Victoria’s 24-hour emergency call-taking and dispatch services for Police, Fire, Ambulance and VICSES.
This integration of emergency services communications within Triple Zero Victoria is unique in Australia and rare worldwide. The team at Triple Zero Victoria is deeply committed to the community it serves and is among the most dedicated and highly skills in its field.
About the Role
Reporting into the Senior Manager of Capability & Training, the Training Mapping & Development Lead is a key contributor to the capability uplift required in supporting readiness of the workforce for Next Gen CAD.
The Training Mapping & Development role is accountable for providing visibility of all training content relating to the use of the CAD system across TZV though training mapping. The Training Mapping & Development Lead plays a critical role in the delivery of an uplifted training program by creating the foundation for a training gap analysis that optimises and streamlines the update of content.
The purpose of the role is to develop a training content map that provides visibility of the thread of CAD related content across all learning programs, including nationally accredited programs delivered through TZVs enterprise RTO. The Training Mapping and Development Lead will create the single-source content map linking learning outcomes with TZVs Doctrine, RTO requirements, policies and procedures with the touchpoints across all learning programs, artefacts, tools and learning aids, and connecting these to the enterprise Doctrine, informing curriculum updates and high-quality learning programs to support the transition to Next Gen CAD and the future of learning at TZV.

Day to day responsibilities include:

• Review of all training programs across TZV, identifying learning modules, technical components, assessment tools and delivery methodologies.
• Systematic mapping of the training content to the relevant elements of the organisational doctrine hierarchy, including policies, procedures, guidelines, and operational protocols.
• Validation of the accuracy of training mapping through liaising with internal stakeholders to capture insights and assess change impacts and inform content updates.
• Identification of opportunities to uplift, streamline, optimise and innovate training delivery
• Contribute to the design and development of learning programs and tools to support the transition of Next Gen CAD in to TZV’s current operational environment.
• Collaboration with operational training teams to uplift capability and ensure understanding of new learning programs to support sustainable delivery and high-quality learning outcomes.

About You

The successful candidate will bring the following skills and experience to the role -

• Certificate IV qualification in Training and Assessment or related discipline and/or several years’ experience in learning design.
• Extensive experience in mapping learning content to relevant legislation, acts, and organisational policies and procedures.
• Demonstrated ability and understand in nationally accredited training packages, and experience in identifying and addressing gaps in learning programs and content.
• Strong analytical and systems-thinking ability with the capacity to interpret complex training documentation and logically link it to policy frameworks.
• Experience in the development of multi-modal learning programs, including the development of supporting collateral.
• Strong interpersonal skills and engaging facilitation style, together with the ability to work with a wide range of stakeholders.

What We Can Offer You

You will be supporting a critical service to the Victorian community and will be rewarded with a competitive salary, flexible working arrangements and employee benefits including:

• Employee assistance program for employees and eligible family members
• Discounted health insurance, banking services and gym membership
• ‘Memberlink’ discount card, accepted by 1,000’s of retailers and services providers
• Free staff parking at all our sites
• Salary packaging options after an initial service period

Triple Zero Victoria is committed to the principles of equal opportunity, and diversity and inclusion for all. We value the unique backgrounds, experiences, and contributions that each person brings to our workplace. We encourage and celebrate diversity in all forms - gender, religion, ethnicity, LGBTQIA+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for our roles. Our aim is to create a workforce that reflects the Victorian community in which we live.
How to Apply
From here you can submit your application, which should include a current resume and cover letter outlining your interest in the role and linking your experience to the position.
Please note: all applications must be submitted via our Triple Zero Victoria Careers Portal. We kindly ask that you do not send your application by email as we require you to complete a mandatory application form to accompany your application.
For a confidential discussion, please email Careers@triplezero.vic.gov.au.
Recruitment agency applications will not be accepted.

Day to day responsibilities include:

• Review of all training programs across TZV, identifying learning modules, technical components, assessment tools and delivery methodologies.
• Systematic mapping of the training content to the relevant elements of the organisational doctrine hierarchy, including policies, procedures, guidelines, and operational protocols.
• Validation of the accuracy of training mapping through liaising with internal stakeholders to capture insights and assess change impacts and inform content updates.
• Identification of opportunities to uplift, streamline, optimise and innovate training delivery
• Contribute to the design and development of learning programs and tools to support the transition of Next Gen CAD in to TZV’s current operational environment.
• Collaboration with operational training teams to uplift capability and ensure understanding of new learning programs to support sustainable delivery and high-quality learning outcomes

The successful candidate will bring the following skills and experience to the role -

• Certificate IV qualification in Training and Assessment or related discipline and/or several years’ experience in learning design.
• Extensive experience in mapping learning content to relevant legislation, acts, and organisational policies and procedures.
• Demonstrated ability and understand in nationally accredited training packages, and experience in identifying and addressing gaps in learning programs and content.
• Strong analytical and systems-thinking ability with the capacity to interpret complex training documentation and logically link it to policy frameworks.
• Experience in the development of multi-modal learning programs, including the development of supporting collateral.
• Strong interpersonal skills and engaging facilitation style, together with the ability to work with a wide range of stakeholders