Description:
Are you looking for a place to work where you can enjoy your colleagues and environment and feel valued for your contributions? Do you want the flexibility to work remotely a few days a week? Would you like to work somewhere you can enjoy free snacks at the office, use an exercise room, and “bring your dog to work”? Read on!
TNG is seeking a Training Operations Specialist who will be responsible for delivering friendly, accurate, and efficient service to clients registering for in-person or virtual training and events. The incumbent will support the Training Operations Team in their daily communication with clients and increase efficiency in post-training operations. If you enjoy multi-tasking and meeting daily deadlines, this may be the position for you!
Title: Training Operations Specialist
Reports to: Senior Program Coordinator, Training Operations, ATIXA and TNG
Job Type: Full-time
Work Location: King of Prussia, PA (1 day in office, 4 days remote)

Requirements:

• Confident user of MS Office Suite including Excel/Word/PowerPoint/Outlook
• Intermediate user of Zoom (required)
• Experience with MemberSuite (highly preferred), Monday.com (preferred), LiveChat, Wistia, Wordpress (highly preferred)
• Experience working in an Association or Higher Education setting preferred
• Well-organized
• Flexible/Adaptable
• Friendly, responsive
• Detail oriented
• Takes initiative to problem solve
• Strong written and verbal communication skills
• Strong time management
• Customer service background
• Adept at rapidly learning new software system

• Manage and execute private event operations, ensuring seamless coordination and execution.
• Create and maintain event records in MemberSuite Association Management System, including event setup and uploading training content
• Oversee event registration in MemberSuite
• Manage the Outlook consulting calendar quickly and efficiently
• Serve as the primary point of contact for scheduling and event-related inquiries via the event email inbox
• Maintain event timelines, tracking key deadlines and deliverables
• Work closely with internal teams and external clients to ensure smooth planning and execution
• Troubleshoot any scheduling or registration issues, providing prompt resolutions
• Assist with post-event reporting and data analysis to improve future event operations
• Event accessibility accommodation coordination per guidelines
• Schedule Zoom meetings and moderate various private training courses
• Work closely with department leader on assigned projects
• Manage training materials posting page and regulatory required website updates and projects
• Process recordings of training and events

Requirements:

• Confident user of MS Office Suite including Excel/Word/PowerPoint/Outlook
• Intermediate user of Zoom (required)
• Experience with MemberSuite (highly preferred), Monday.com (preferred), LiveChat, Wistia, Wordpress (highly preferred)
• Experience working in an Association or Higher Education setting preferred
• Well-organized
• Flexible/Adaptable
• Friendly, responsive
• Detail oriented
• Takes initiative to problem solve
• Strong written and verbal communication skills
• Strong time management
• Customer service background
• Adept at rapidly learning new software systems