Location: York City Centre (with travel across North Yorkshire as needed)
Hours: Full-time, Monday to Friday, 8:30 AM – 5:00 PM
Salary: Competitive and based on experience
Are you passionate about helping others, driving positive change, and guiding teams through new technology and processes? We are working with our client, a respected business in York, to recruit a IT Support Specialist to join their friendly and dynamic IT team.
In this role, you’ll combine your IT knowledge with a proactive, hands-on approach to improve workflows, deliver engaging training, and provide responsive support. You’ll thrive in a collaborative, small team environment, where flexibility and personality are key.

• Deliver confident and engaging training sessions on IT systems, legal applications, and internal processes, tailored for audiences from directors to apprentices.
• Create clear, user-friendly guides and documentation to support teams with systems and processes.
• Act as a key contact for process and system queries, offering practical guidance and troubleshooting support.
• Collaborate with various departments to review and improve workflows and ensure best practices are adopted.
• Provide hands-on IT support, including helpdesk responsibilities, assisting with user queries and issues both in-person and remotely.
• Proactively monitor system and process usage to identify training needs and areas for improvement.
• Take an active role in IT and business project rollouts, assisting with training schedules, change management, and user adoption.
• Assist with onboarding new employees by delivering introductory training on core systems and processes.
• Develop and mentor ‘super users’ within teams to champion system and process adoption.
• Work closely with IT and Compliance teams to ensure consistent policy application and gather user feedback for ongoing improvement.