Puget Sound Energy is looking to grow our community with top talented individuals like you! With our rapidly growing, award winning energy efficiency programs, our pathway to an exciting and innovative future is now.
PSE’s Operations Solutions team is looking for qualified candidates to fill an open Training Program Manager position!
Specific details regarding the work arrangements for this position will be discussed in further detail during the interview process.

JOB DESCRIPTION

Responsible for managing the design, development, measurement of impact, and maintenance of scalable learning solutions for ongoing training programs and targeted business initiatives. Owns their training program(s) from start to finish. Partners with internal training stakeholders (e.g., instructional designers and training analysts) and business stakeholders (e.g., operations managers and supervisors) to ensure employee development and performance standards and objectives are identified, defined, and met. Produces learning solutions from end-to-end and is hands-on during deployment, engagement of stakeholders, and during the feedback loop.
Upholds the safety compliance standards inherent in PSE’s operating and/or field procedures related to work responsibilities. Promotes and supports a culture of total safety.
Demonstrates commitment to conduct business honestly, ethically and consistent with our core values and Code of Conduct. Ensures duties are performed in accordance with all regulatory compliance obligations.

MINIMUM QUALIFICATIONS

• Bachelor’s degree and 5 years of training and development, or HR experience in a program/project management role requiring cross-functional coordination preferred; or equivalent combination of education and relevant work experience.
• Excellent interpersonal skills and ability to develop and cultivate strong working relationships.
• Proficient with suite of word processing, presentation, and spreadsheet applications.
• Demonstrated organization, prioritization, and project management skills.
• Strong analytical, presentation, communication, problem-solving, negotiation, and time management skills.
• Ability to manage projects, work with other departmental teams and deliver on commitments.
• Ability to contribute effectively in peer management teams.
• Skills and experience in collaboration and team building.
• Attention to detail and the ability to effectively multi-task in a deadline-oriented work environment.
• Ability to challenge others, often in higher positions, respectfully.
• Ability to work both independently and collaboratively, drive work forward with little supervision.

DESIRED QUALIFICATIONS

• Ability to operate in a remote office with minimal supervision from corporate headquarters.
• Working knowledge of structure and operations of PSE or other highly regulated and technical industry.
• Working knowledge of Learning Management Systems (LMS) to manage training data and reporting functionality.
• Working knowledge of business applications and software tools (e.g., SAP, Webex, Work Manager).
• Working knowledge of adult learning principles, training needs analysis, instructional design methods, professional facilitation, evaluation methods, and learning styles.
• Proven ability to monitor and evaluate a training program’s effectiveness, success, and ROI and to report on them.

• Manage training programs and projects using industry best practices such as ADDIE or SAM models to design training curricula and define program/project life cycle with an eye on sustainability.
• Engage with stakeholders, evaluate business problems, and conduct needs and root-cause analysis exercises to identify training opportunities.
• Prioritize program roadmaps to manage multiple programs concurrently.
• Create mechanisms for systematically measuring the impact and continuously improving training programs to maximize the training effectiveness and translate results into ROI.
• Manage sustainable turnover and maintenance plans for training products and systems in situations where the Training Department will not have a long-term presence to ensure enduring product accuracy and content relevance.
• Create and manage the communication strategy for promoting and reporting program/project strategy, priorities, risks, and status of the programs/project.
• Manage and maintain vendor partners, delivery media, and eLearning applications for scale and ease.
• Manage training content/updates on SharePoint, LMS, and shared drives.
• Equip and mentor contract or corporate subject matter experts to deliver training. Capable of delivering instructor-led training, if necessary.
• Develop training solutions that are supported by data and objective reasoning.
• Be a performance improvement consultant – Use your consultative skills to build training and development programs that will meet the business’ needs, produce the intended result and improve business performance.
• Understand PSE’s business and the market in which it operates.
• Understand the mission and goals of PSE, Operational Training, and your clients.
• Speak with your client at all levels frequently.
• Align the goals of Operational Training with those of your clients.
• Understand the impact Operational Training has on the goals of PSE and your clients, and report the performance of your program to key stakeholders.
• Be fiscally responsible and budget-conscious.
• Use technology effectively.
• Be a student of your profession – Make it a point to learn about who you are, what you do, and how you contribute to not only Operational Training’s success, but also the company’s.
• Some travel throughout service territory may be required to meet the clients’ needs.
• Performs other duties as assigned.