Training & Quality Manager at IHG Career

, , Vietnam -

Full Time

Start Date

Immediate

Expiry Date

13 Jun, 26

Salary

0.0

Posted On

15 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Training Program Development, Service Culture, Leadership Development, Brand Standards, Sustainability Compliance, Service Quality Standards, Service Audits, Quality Inspections, Mystery Guest Programs, Guest Feedback Analysis, SOP Compliance, Coaching, Performance Management, Retention, Ethical Operations, Microsoft Office

Industry

Hospitality

Description

Vision & Brand Commitment As Training & Quality Manager, I fully embrace the vision of Six Senses to help people reconnect with themselves, others, and the world around them. Guided by our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsibility, playfulness, and pioneering wellness, I am committed to delivering exceptional guest journeys while developing hosts to become the very best versions of themselves. Sustainability Commitment Sustainability remains at the core of Six Senses operations. I will ensure compliance with all environmental and social responsibility directives, including waste reduction, elimination of single-use plastics, responsible sourcing, and adherence to Sustainability Guidelines. Out of the Ordinary Experiences I will deliver “Out of the Ordinary” experiences that inspire, delight, and create meaningful stories. By blending innovation, surprise, authenticity, and thoughtful details, every guest interaction will be transformed into a memorable wellness journey. Key responsibilities include: 1. Training & Development * Develop, implement, and oversee all training programs including onboarding, service culture, departmental skills, leadership development, and brand standards training. * Ensure all training initiatives align with Six Senses values, service philosophy, sustainability commitments, and wellness principles. * Work closely with department heads to identify training needs and design tailored development plans. * Deliver and coordinate service excellence, quality, and guest experience training across the resort. * Maintain accurate training records, attendance logs, and compliance documentation. 2. Quality & Service Standards * Establish, monitor, and continuously improve service quality standards across all guest touchpoints. * Conduct regular service audits, quality inspections, and on-the-job observations. * Lead mystery guest programs and quality assessments; analyze results and recommend corrective actions. * Review guest feedback, surveys, and online reputation metrics to identify trends and improvement opportunities. 3. Brand Compliance & Continuous Improvement * Ensure full compliance with Six Senses brand standards, SOPs, and operating guidelines. * Support brand audits, corporate quality initiatives, and operational reviews. * Collaborate with departments to implement corrective action plans and elevate service performance. * Promote a culture of accountability, consistency, and continuous improvement throughout the resort. 4. Collaboration & Leadership * Act as a strategic partner to department heads in driving service excellence and host capability development. * Coach leaders and supervisors on training delivery, quality management, and service leadership. * Support People & Culture initiatives related to host engagement, performance management, and retention. Responsible Business & Compliance All operations will be conducted ethically, transparently, and in compliance with local laws and company policies. I will ensure a safe and secure environment for guests, hosts, and assets while maintaining positive relationships with local communities and stakeholders. Skills & Experience The role requires: * Education: Bachelor's or master's Degree majoring in Hotel Management. * At least 2 years' work at relative experience. * English with the ability to communicate clearly in the local dialect * Good knowledge of hotel operations * Communicating effectively in writing as appropriate * Good Microsoft Office skills required * Giving full attention to what other people are saying, taking time to understand the points being made * Motivating, developing and directing people as they work * Being aware of others’ reactions and understanding why they react as they do I maintain a thorough understanding of Six Senses brand standards, operational guidelines, and service philosophy. Who we are Six Senses serves as a changemaker and maintains a leadership commitment to community, sustainability, emotional hospitality, wellness, and crafted experiences, infused with a touch of quirkiness. Whether an exquisite island resort, mountain retreat, or urban hotel; Six Senses unites a diverse, multinational, and multicultural portfolio of properties. Each host brings to life the values in their own way, while delivering on the brand’s vision: to reawaken people’s senses so they feel the purpose behind their travels and ultimately reconnect with themselves, others, and the world around them. You’re about to be the author of this journey that takes you through life’s undiscovered passageways, hidden treasures, and meaningful experiences. It’s a story unlike any other. Out of the ordinary, one could say. A journey across lands and seas, a tale about what it means to connect to the world around us. Let the journey begin. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Responsibilities

The manager will develop and oversee all training programs, ensuring alignment with brand values, service philosophy, and sustainability commitments across the resort. Key duties involve establishing and monitoring service quality standards, leading quality assessments, and ensuring full compliance with brand standards and operating guidelines.