Training Senior Associate at NTT DATA

Chennai, tamil nadu, India -

Full Time

Start Date

Immediate

Expiry Date

15 May, 26

Salary

0.0

Posted On

14 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Voice And Accent Training Delivery, Facilitation Skills, Coaching And Feedback, Ms Excel, Content Development, Instructional Design, Ms Ppt

Industry

IT Services and IT Consulting

Description

"Key Skills: Communication Skills: Voice and AccentTraining Delivery, Excellent communication skills, Excellent Facilitation/training skills Skills: Coaching and Feedback Skills: Proficient in MS Excel Skills: Content Development Skills: Instructional Design Skills (a good-to-have skill) Responsibilities: Deliver monthly Language, Voice and Accent classroom training, support business through daily audits and floor activity by working closing with the team and business requestors. Reporting and tracking training effectiveness, project effectiveness Interviewing new hires Regular and continuous touch base with floor and trainees to map improvement" NTT Data Services is Hiring! Position's Overview At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring, the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. NTT DATA, Inc. currently seeks an “Training Senior Associate” to join our team in “Chennai”. Client's business problem to solve? Our Clients are Leading Health Plans in US providing services in Florida state , NTT are getting into contract with Client to manage End to End Claims Administration services. Our NTT Business Process Outsourcing (BPO) team has implemented the processes and technologies for our clients bring about real transformation for customers of all sizes. Our end-to-end administrative services help streamline operations, improve productivity, and strengthen cash flow to help our customers stay competitive and improve member satisfaction. Position's General Duties and Tasks In these roles you will be responsible for: Responsibilities: • Deliver monthly Language, Voice and Accent classroom/virtual training, support business through daily call monitoring and floor activity by working closing with the team and business requestors. • Reporting and tracking training effectiveness • Interviewing new hires • Regular and continuous touch base with floor and trainees to map improvement through coaching, feedback and communication-based projects Requirements for this role include: Key Skills: • Communication Skills: Voice and Accent Training Delivery, Excellent communication skills, Excellent Facilitation/training skills • Skills: Coaching and Feedback • Skills: Proficient in MS Excel and MS PPT • Skills: Content Development Preferences: - Optional (nice-to-have’s) • Skills: Instructional Design Skills (a good-to-have skill) Required schedule availability for this position is Monday-Friday (2:00pm/6:00 pm to 12:00am/3:00 am IST). The shift timings cannot be changed. Additionally, resources may have to work on weekends basis business requirement.

Responsibilities

The role involves delivering monthly Language, Voice and Accent classroom or virtual training sessions and supporting business operations through daily call monitoring and floor activities. Responsibilities also include reporting on training effectiveness, interviewing new hires, and continuously mapping trainee improvement through coaching and feedback.