Training Services Coordination and Logistics Associate III at Conduent

Subang Jaya, Selangor, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

12 Apr, 26

Salary

0.0

Posted On

12 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Entry, Learning Administration, Customer Service, Learning Management Systems, Microsoft Office, Attention to Detail, Problem Solving, Communication Skills, Teamwork, Adaptability, Analytical Skills, Multitasking, Quality Focus, Client Focus, Self-Motivation

Industry

Business Consulting and Services

Description

Summary: Provide learning administrative services to support client learning & data management needs Duties and Responsibilities include the following Perform data entry as it relates to learning administration Enter training data into learning management system (SuccessFactors) and manage requests using request management system (ServiceNow) Make certain client standard operating procedures, processes and service level agreements are maintained Identify and trouble shoot discrepancies and issues Escalate issues to Manager for resolution Qualifications: Entry level for Bachelor’s degree or 2 years of successful working experience in: A learning organization Training administration (preferred but not required) Customer service Knowledge of and experience with learning management systems (preferred but not required) Experience in Microsoft Office suite Team-oriented but self-motivated and able to work with minimal supervision Demonstrated attention to detail, strong quality focus, and well organized Successful prioritization of work requirements and multitasking, as necessary Analytical and problem solving skills Client focused to build and maintain professional working relationships Ability to remain flexible and adaptable to constant change Effective oral and written communication skills with clients, leadership and team members Job Requirement: Willing to work on Malaysia Public Holidays & shift rotating. Good communication skill in English verbally and written as required to deal with global client This is a Permanent role 12 hours shift work in a day. 4 working days and 3 continuous days off in a week. Must be able to speak fluent English as to perform dual role (data processing + answering Helpdesk calls). Working location in USJ Subang Jaya Selangor

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Responsibilities

The associate will provide learning administrative services, perform data entry related to learning administration, and manage training data in the learning management system. They will also troubleshoot discrepancies and escalate issues to the manager for resolution.