Training Services Coordination and Logistics Associate III at Conduent

Subang Jaya City Council, Selangor, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

23 Sep, 26

Salary

0.0

Posted On

25 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Entry, Learning Management Systems, Customer Service, Microsoft Office Suite, Problem Solving, Analytical Skills, Oral Communication, Written Communication, Multitasking, Time Management

Industry

Business Consulting and Services

Description

Summary: Provide learning administrative services to support client learning and data management needs Duties and Responsibilities include the following: * Perform data entry as it relates to learning administration * Enter training data into learning management system (SuccessFactors) and manage requests using request management system (ServiceNow) * Make certain client standard operating procedures, processes and service level agreements are maintained * Identify and trouble shoot discrepancies and issues * Escalate issues to Manager for resolution Qualifications: * Entry level for Bachelor’s degree or 2 years of successful working experience in: * A learning organization * Training administration (preferred but not required) * Customer service * Knowledge of and experience with learning management systems (preferred but not required) * Experience in Microsoft Office suite * Team-oriented but self-motivated and able to work with minimal supervision * Demonstrated attention to detail, strong quality focus, and well organized * Successful prioritization of work requirements and multitasking, as necessary * Analytical and problem solving skills * Client focused to build and maintain professional working relationships * Ability to remain flexible and adaptable to constant change * Effective oral and written communication skills with clients, leadership and team members Requirements: * The caliber must be able to work 12 hours shift daily, 4 working days in a week, including Malaysia Public Holidays and shift rotational. * Must have a GOOD English communication in oral and written skill to perform dual role (data processing + answering Helpdesk calls) in servicing a global client. * Hybrid work mode Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form [https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf]. Complete the form and then email it as an attachment to FTADAAA@conduent.com [FTADAAA@conduent.com]. You may also click here to access Conduent's ADAAA Accommodation Policy [http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf].

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Responsibilities

Provide learning administrative services including data entry into SuccessFactors and managing requests via ServiceNow. Ensure client standard operating procedures and service level agreements are maintained while troubleshooting discrepancies.