Training Specialist -BPO - US Hours
Bringing smiles is what we do at TTEC… for you and the customer. As a Learning and Development Trainer working nights onsite in Cape Town, South Africa, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.

WHAT YOU’LL BE DOING

Trainers are responsible for registering associates for classes, facilitating new hires trainings, as well as all applicable client trainings Trainers provide, coordinate, analyze and consolidate all necessary data in order to deliver training in a timely and accurate manner following client requirements and company standards. Trainers are expected to have a thorough working knowledge of TTEC policies and procedures as well as client requirements related to training duties. Trainers are responsible for the overall outcome of new hired classes and client required trainings.

WHAT YOU BRING TO THE ROLE

• High school diploma or equivalent
• 2 years or more in training and adult learning or call center experience
• Strong understanding of TTEC’s business, core values, and goals.
• Strong verbal and written communication skills.
• Ability to lead and partner successfully with staff and chain of command.
• Open, honest and empathetic manner when dealing with people.
• High customer service orientation.
• Working knowledge of MS, Oracle, Kronos or ability to learn technology quickly
• High level of integrity, honesty, and judgment
• Ensures call center staff schedules are managed
• Coaches appropriate staff on performance
• Management improvement
• Ability to manage multiple, complex, on-going tasks and projects.
• Advanced English skills. Both written and verbal.
• Full Time Availability.