Training Specialist at CallTower, Inc.

Town of Gates, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Apr, 26

Salary

0.0

Posted On

14 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Training, Communication, Presentation Skills, Organizational Skills, Data Analysis, Learning Management Systems, Adaptability, Collaboration, Technical Savvy, Course Development, Evaluation Strategies, Customer Training, Feedback Incorporation, Video Production, Problem Solving, Relationship Building, Continuous Improvement

Industry

Telecommunications

Description

Description Position Summary: Core Objective: This role supports strategic leadership development programs in the Learning & Development organization. This role ensures best-in-class program coordination, administration, communication, evaluation, and measurement-ensuring participants have the best-in-class learning experience, training runs smoothly and effectively and is delivered with the expected outcomes. This role is responsible for new customer training and ensuring all training material is updated in our CallTower Solutions Center. This role will coordinate with the Learning and Development Manager. Position responsibilities: · Develop course material for live sessions around CallTower services · Develop, record, and produce online video courses for CallTower University · Provide training online and/or backup for on-site training · Be able to explain the complexities of CallTower effectively to users having different levels of technical savvy · Suggest program improvements based on participant feedback · Design and implement robust evaluation strategies for training programs, incorporating pre-and post-assessments, learner surveys, and performance data analysis. · Ensure data accuracy, consistency, and completeness through validation procedures and data cleaning techniques. · Transform raw data into usable formats for analysis, utilizing data analysis tools to develop dashboards, reports and visualizations that effectively communication training data insights. · Assist with updating and adding new CallTower Solutions Center articles that assist with all training functions · Manage and assist with all customer training packages from start to finish · Required hours are 7-4 EST to support US EST and EMEA customers. Essential skills and experience: · Bachelor’s degree · 1 years’ experience providing remote or in-person training · Organized and detail-oriented · Ability to communicate clearly verbally and in writing · Strong presentation skills · Ability to work independently and as a member of a team · Highly motivated, flexible, adaptable nature · Able to deal with different personality styles and learning styles · A positive mindset, fast learner, a highly collaborative employee with a growth mindset. · A passion for learning and development, organizational development, and continuous improvement. · Success in building credible relationships with other departments · Proven track record of successfully working cross-functionally and/or cross-geographically · Some experience working with a learning management system (Paylocity), PowerPoint and Salesforce Benefits: ·Annual Market comp evaluation ·85% employer paid Medical plans (HDHP and PPO options) ·Dental/Vision ·PTO accrual starts day one ·100% 401k match on first 4% ·Paid Parental Leave ·100% Employer paid life insurance, LTD, EAP, telehealth, Gym Pass

Responsibilities

The Training Specialist supports leadership development programs by coordinating training sessions and ensuring effective delivery of training materials. They are responsible for developing course content, providing training, and evaluating program effectiveness.