COMPANY OVERVIEW:

Join Provider Resources (PRI) and Make an Impact in Healthcare!
At PRI, we’re passionate about driving integrity and advancing quality across the healthcare system. As a trusted leader in the industry, we’re tackling some of healthcare’s biggest challenges—improving compliance, advancing health equity, and enhancing quality and clinical outcomes while helping organizations improve care delivery and create meaningful change.
We believe that people are at the heart of healthcare, and focus on scalable, person-centered strategies that prioritize clinical excellence and evidence-based practices. Our work supports a broad network of stakeholders, including providers, patients, caregivers, payers, and regulators. We strive to enhance experiences, improve outcomes, and foster a healthier future for all.
If you’re looking to be part of a forward-thinking team that makes a difference, PRI is the place for you!

POSITION SUMMARY

The IDRE Training Specialist is responsible for designing, developing, and delivering training programs that support all areas within PRI’s Instructional Design, Research, and Evaluation (IDRE) function — including Health Information Services (HIS), Eligibility and Enrollment Services (EIS), Data Entry (DE), Quality Assurance (QA), and related operational teams. This role collaborates with subject matter experts, QA teams, and program leaders to create engaging, data-informed learning experiences that drive performance and support continuous improvement. The specialist also plays a key role in system training, documentation standards, and remedial learning efforts aligned with IDRE goals.

REQUIRED QUALIFICATIONS:

• Bachelor’s degree in instructional design, education, health information, or a related field; or 5+ years of equivalent experience in training development.
• Minimum 3 years of experience designing and delivering training in a healthcare, government program, or operational services environment.
• Proficiency with eLearning development tools (e.g., Captivate, Articulate) and learning management systems, preferably Bridge.
• Strong understanding of adult learning theory, instructional design models (e.g., ADDIE), and performancebased training.
• Experience developing remedial or corrective training content based on QA findings and performance data.
• Excellent communication, facilitation, and project management skills; ability to work crossfunctionally and meet deadlines.

• Design and develop training materials tailored to IDRE needs, including eLearning modules, instructorled content, job aids, and assessments using adult learning principles and instructional design best practices.
• Provide instruction on how to use the IDR case management system, electronic systems, and documentation tools, ensuring users understand workflows and data entry standards.
• Educate staff and decisionmakers on quality control protocols, documentation standards, and required timelines to support compliance and performance expectations.
• Collaborate with the QA/Training Manager and QA Specialists to develop remedial training manuals and materials, including visual charts, slides, videos, and other tools to support learning retention and performance improvement.
• Serve as a point of contact for trainingrelated questions or clarifications from internal teams, offering timely and accurate support.
• Evaluate training effectiveness using feedback, performance data, and QA outcomes to inform continuous improvement and instructional redesign.
• Ensure all training materials meet accessibility standards (508 compliance) and are compatible with PRI’s learning management system, Bridge.
• Support special projects and contribute to IDREaligned initiatives, including curriculum updates, quality assurance reviews, and instructional research.
• Manage multiple training projects and deadlines while maintaining high quality and alignment with PRI’s ISO and Continuous Quality Improvement (CQI) standards.