PROFILE

We offer remote work opportunities (AK, AR, AZ, CO, FL, HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TN, TX, UT, VA/DC, WA, WI & WY only).
Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position.
Veteran, Military Spouse or Military Affiliated are encouraged to apply!

JOB SUMMARY

Under the direction of the Training Supervisor, will coordinate new hire schedules and activities and facilitate training. Areas of responsibility include ensuring that all administrative training offered to staff meet all contractual requirements for topic, content, delivery, and documentation. Focus will be on meeting the educational needs of TriWest employees, particularly those needs relating to Medical Management and Operational knowledge and expertise.

IT’S WHO WE ARE. IT’S WHAT WE DO.

Do you have a passion for serving those who served?

KEY RESPONSIBILITIES

• Deliver new hire training for key functions of the business.
• Coordinate and deliver training to aid in the professional development of administrative staff, including, but not limited to, such topics as customer service and additional training content as needed and/or requested.
• Assist in coordinating resources for all new hire and ongoing training.
• Assist with training department-specific needs, including compliance with the department policies and procedures, maintaining required training documentation, participating in process improvement meetings, and other duties as appropriate and requested.
• Deliver training through a variety of methods, including: asynchronous online courses, classroom instruction, synchronous desktop training and one-on-one sessions.
• Participate as a member of the Training team, in an effort to identify staff learning needs, plan and implement appropriate interventions, and evaluate the effectiveness of actions.
• Provide trainees and their supervisors with performance feedback and conduct follow-up training as needed and requested.
• Participate in interdepartmental activities and represent Training through assigned committee work.
• Maintain professional and courteous relations with all TriWest staff and external contacts.
• Regular and reliable attendance is required.

We’re more than just a health care company. We’re passionate about serving others! We believe in rewarding loyal, hard-working people who are willing to learn as they grow. TriWest Healthcare Alliance values teamwork. Join our team, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and progressive compensation and benefits package that includes:

• Medical, Dental and Vision Coverage
• Paid time off
• 401(k) Retirement Savings Plan (with matching)
• Short-term and long-term disability, basic life, and accidental death and dismemberment insurance
• Tuition reimbursement
• Paid volunteer tim