Training Specialist with AI Integration Focus (all genders) at Urban Sports Club

Berlin, , Germany -

Full Time

Start Date

Immediate

Expiry Date

15 Dec, 25

Salary

0.0

Posted On

16 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Onboarding, Training, AI Integration, Customer Experience, Performance Metrics, Feedback Collection, Organizational Skills, Communication Skills, Problem Solving, AI Tools Familiarity, Documentation, Team Collaboration, Language Skills, Adaptability, Emerging Trends, Project Support

Industry

Wellness and Fitness Services

Description

Meet Urban Sports Club We are Europe’s leading platform for sports and wellness. Our mission is to inspire people to lead active, healthy lives and with just one membership we offer access to thousands of fitness and wellness experiences across Europe. But what truly sets us apart? We believe our people are at the heart of everything we do. If you’re curious about how we work, what we value and how you might grow with us, explore our Culture Hub & Career Opportunities. What you will do You organise the schedule for onboarding of new customer experience agents (partner, member support teams) and carry out training sessions and be the main point of contact for new agents You collect feedback from key onboarding stakeholders (Quality Operations team and Teamleads) and provide feedback to new team members performance and progress to fit the individual needs of new agents You optimise the quality of sessions and training materials in regards of latest customer Experience training trends You design training programs that teach agents how to co-work with AI, including when to rely on automation and when to intervene manually Stay current on emerging AI trends and tools in customer experience to continually evolve training content. You explore new tools and features of onboarding including but not limited to a remote context. You support with other projects within knowledge & VOC team What you will need to succeed You take ownership of the onboarding of new team members and to ensure their success You work organised in planning and documenting the progress of new agents for clear communication to all internal stakeholders but also confident to escalate issues and work solution-orientated You are familiar with AI-driven CX platforms (e.g. Ultimate AI, Klaus in Zendesk) You are experienced with agent performance metrics influenced by AI (e.g. AI-assisted first response time, AI accuracy, handover efficiency) You have strong verbal and written skills in English - other languages are a plus What’s in it for you Free Urban Sports Club L Pro Membership + Friends and Family Discount: Stay active with free membership, plus discounts for friends and family. Flexible Work Model: Enjoy a hybrid work setup, balancing on-site and remote work options to fit your lifestyle. Extended Remote Work Options: Work up to 120 days remotely within the EU, the UK, and Switzerland, including 30 days outside the EU. You’ll also have the option to desk-swap at our other European offices. WorkOUT Life Balance: Take advantage of 30 days of paid vacation annually, plus two additional days for volunteering, flexible working hours, and complimentary access to our mental health provider Open Up. Personal Development: Receive an annual budget of €1,000 for professional growth, with regular internal training sessions and weekly German and English language classes. Engaging Team Culture: Participate in regular team and company events along with wellness initiatives that help you stay productive, healthy, and engaged in a hybrid work environment. Urban Sports Club is committed to providing a friendly, safe, and welcoming environment for everyone who applies for a position or already works with us, regardless of their sports preferences, gender, gender identity and expression, sexual orientation, disability, physical appearance, body size, race, age, or religion (or lack thereof).

Responsibilities

Organize the onboarding schedule for new customer experience agents and conduct training sessions. Collect feedback from stakeholders and optimize training materials to align with the latest trends in customer experience.