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Training Supervisor-Collections (Montego Bay) at SEQUIUM ASSET SOLUTIONS LLC

St. James, Missouri, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Sep, 26

Salary

0.0

Posted On

18 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Training Delivery, Call Coaching, Performance Monitoring, Adult Learning Principles, FDCPA Compliance, CFPB Guidelines, LMS, CRM Tools, Microsoft Office Suite, Employee Development, Problem Solving, Interpersonal Communication

Industry

Financial Services

Description

Description Key Responsibilities: Supervise and support new hire trainees during the new hire training session through to the OJT phase Deliver structured and interactive training sessions and real-time call coaching Monitor performance metrics (calls, compliance, quality scores if/and when needed) Provide daily feedback, performance summaries, and escalate concerns as needed Collaborate with HR and Operations teams to ensure smooth transition to production Maintain accurate and timely training records and progress reports Reinforce company policies, FDCPA, CFPB guidelines, and collection compliance standards Recommend retraining or continued onboarding based on performance evaluations Preferred Qualifications: Experience as a Trainer, Supervisor, Team Lead, Or Floor Support Knowledge of adult learning principles and training methodologies Experience with Learning Management Systems (LMS) Requirements Minimum 1 year of experience in 3rd party debt collections Previous experience in training, coaching, or mentoring team members Strong understanding of FDCPA, CFPB, and other regulatory standards Excellent communication, presentation, and interpersonal skills Strong problem-solving and performance evaluation capabilities Familiarity with collection systems, dialers, and CRM tools (Latitude and Livevox would be a plus) Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) Ability to adapt quickly to changes in systems, scripts, and regulations Positive, energetic attitude with a genuine interest in employee development Prior experience in training and supervising trainees during the On-the-Job Training (OJT) phase

Responsibilities

Supervise and support new hire trainees from initial training through the on-the-job training phase. Deliver interactive sessions, provide real-time coaching, and monitor performance metrics to ensure compliance and quality.