Training & Support Officer - 3 Posts at Education Authority Northern Ireland

Dundonald, Northern Ireland, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

25 Dec, 25

Salary

0.0

Posted On

26 Sep, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Training, Support Services, Administrative Processes, Management Information Systems, ICT Competency, Interpersonal Skills, Organizational Skills, Problem Solving, Customer Focus, Communication, Flexibility, Teamwork

Industry

Education Administration Programs

Description

JOB DESCRIPTION RESPONSIBLE TO: Locality Manager RESPONSIBLE FOR: The post-holder is responsible for the provision of a range of training and support services to administrative, teaching and management staff in schools. JOB PURPOSE: Provide, under the direction of a Locality Manager, a range of training and support services to administrative, teaching and management staff in schools in order that they can make effective use of the EdIS/C2k System. SCOPE & CONTEXT The postholder will contribute to the development of an overall implementation strategy in relation to aspects of the EdIS/C2k system and provide training and school-based/Service Desk support of the EdIS/C2k System, as directed by the Locality Manager. Additionally, the post holder will provide support for schools’ staff in elements of the Core and Resources modules and in the general usage of EdIS/C2k systems. As EdIS/C2k operates province-wide, applicants should note that they may be required to support the service in the Education Authority. MAIN DUTIES 1. Assist with the design, development and delivery of in-service strategies which will contribute to the effective use by schools of the services provided by EdIS/C2k, especially the Office Administration elements of their Management Information Systems, within guidelines established by EdIS/C2k. 2. Plan and deliver effective training to the administrative, teaching and management staff in schools within guidelines provided by the Locality Manager, taking responsibility, when necessary, for whole school in-service training; 3. Assist with the ongoing development and enhancements to Office Administration aspects of school-based systems; 4. Assist staff in schools to make effective use of a range of elements of their Management Information System; 5. Contribute to the customisation of schools’ systems and associated documentation, within guidelines established by EdIS/C2k; 6. Advise staff in schools on security and control procedures in relation to their systems, within guidelines established by EdIS/C2k; 7. Provide appropriate Service desk and on-site support to staff in schools; 8. Assist with administration within the team as required by the Locality Manager; 9. Deliver in-service training to colleagues in EdIS/C2k and in other school support services; 10. Provide progress reports and updates to Senior Management as required; 11. Provide feedback to the Locality Manager on levels of satisfaction in schools regarding the EdIS/C2k system and any work being carried out on it by EdIS/C2k staff and other parties. 12. Assist with ongoing research, development and enhancements of aspects of EdIS/C2k systems by contributing to pilot testing and quality-assurance of software and participation in cross-project meetings. 13. Undertake any other duties which may from time to time be required by the Locality Manager. This job description will be subject to review in light of changing circumstances and is not intended to be rigid and inflexible but should be regarded as providing guidelines within which the individual works. Other duties of a similar nature and appropriate to the grade may be assigned from time to time. In accordance with Section 75 of the Northern Ireland Act (1998), the post-holder is expected to promote good relations, equality of opportunity and pay due regard for equality legislation at all times. To view the summary of terms and conditions for this post, click here. PERSON SPECIFICATION NOTES TO JOB APPLICANTS 1. You must clearly demonstrate on your application form under each question, how, and to what extent you meet the required criteria as failure to do so may result in you not being shortlisted. You should clearly demonstrate this for both the essential and desirable criteria, where relevant. 2. You must demonstrate how you meet the criteria by the closing date for applications, unless the criteria state otherwise. 3. The stage in the process when the criteria will be measured is outlined in the table below. 4. Shortlisting will be carried out on the basis of the essential criteria set out in Section 1 below, using the information provided by you on your application form. 5. Please note that the Selection Panel reserves the right to shortlist only those applicants that it believes most strongly meet the criteria for the role. 6. In the event of an excessive number of applications, the Selection Panel also reserves the right to apply any desirable criteria as outlined in Section 3 at shortlisting, in which case these will be applied in the order listed. It is important therefore that you also clearly demonstrate on your application form on how you meet any desirable criteria. Section 1 - Essential Criteria The following are essential criteria which will initially be measured at the shortlisting stage and which may also be further explored during the interview/selection stage. You should therefore make it clear on your application form how, and to what extent you meet these criteria. Failure to do so may result in you not being shortlisted. Factor Essential Criteria Method of Assessment Qualifications/ Experience Hold a HNC/HND or above examination qualification and have three years’ demonstrable administrative experience involving the use of Microsoft Word and Excel; OR have five years’ demonstrable administrative experience involving the use of Microsoft Word and Excel. Demonstrable experience of school office administrative processes. Shortlisting by Application Form Knowledge Knowledge of C2k services to schools and the Core and Resources aspects of schools’ Management Information Systems. Shortlisting by Application Form Skills/ Abilities A high level of ICT competency through use of a range of software applications. Shortlisting by Application Form Other The successful candidate will be required: to have access to a suitable vehicle (appropriately maintained and insured for Education Authority business) that will enable them to carry out the mobility requirements of the post in an efficient and effective manner and thus meet this essential criterion; OR be able to provide sufficient information on the application form that will satisfy the employer that he/she has access to an appropriate alternative form of transport that will enable them to carry out the mobility requirements of the post in an efficient and effective manner and thus meet this essential criterion. Shortlisting by Application Form Section 2 - Essential Criteria The following are additional essential criteria which will be measured during the interview/selection stage in line with EA’s Game Changing People Model. Factor Essential Criteria Method of Assessment Skills/ Abilities In line with EA’s Game Changing People Model we will look for evidence of: A high level of interpersonal skills Ability to communicate and effectively to build working relationships within a team Excellent ICT skills Good organisational skills and ability to organise a busy workload to deliver effective results on time Flexibility to meet changing demands and to prioritise and delegate as required Ability to use own initiative and judgement to solve problems and respond to others Ability to take a responsive and customer focused approach to work Interview Values Orientation Evidence of how your experience and approach to work reflect EA’s ethos and values. You will find information about our Values here. Interview Section 3 - Desirable Criteria Some or all of the desirable criteria may be applied by the Selection Panel in order to determine a manageable pool of candidates. Desirable criteria will be applied in the order listed. You should make it clear on your application form how, and to what extent you meet the desirable criteria, as failure to do so may result in you not being shortlisted. Factor Desirable Criteria Method of Assessment Experience Demonstrable experience of training and support in an educational setting. Shortlisting by Application Form Our Values Through the selection process we will also seek evidence that the personal values of candidates align with those of the EA. This will include evidence of commitment to equality and excellence in service delivery. These reflect our aim which is to meet the needs of all our children and young people equally, removing barriers to learning and ensuring equality of access to excellent education services so that every child can develop to his or her full potential. DISCLOSURE OF CRIMINAL BACKGROUND The Safeguarding Vulnerable Groups (Northern Ireland) Order 2007 defines working directly with children or young people or in specified places as ‘regulated activity’. In the event that you are recommended for appointed to a post that involves ‘regulated activity’, the Education Authority will be required to undertake an Enhanced Disclosure of Criminal Background. Please note that you WILL be expected to meet the cost of an Enhanced Disclosure Certificate. Details of how to make payment will be sent to you at the pre-employment stage. Further information can be accessed on www.nidirect.gov.uk/campaigns/accessni-criminal-record-checks or www.justice-ni.gov.uk/articles/about-accessni APPLICANT GUIDANCE NOTES To view the applicant guidance notes, please click here. To learn about the many great benefits of joining the Education Authority, click here The Education Authority is an Equal Opportunities Employer.

Responsibilities

The post-holder is responsible for providing training and support services to staff in schools to effectively use the EdIS/C2k System. This includes designing and delivering in-service training, assisting with system enhancements, and providing ongoing support.