Training Support Specialist at Unleashed Brands

Bedford, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Aug, 26

Salary

0.0

Posted On

09 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Training Coordination, Adult Learning Principles, LMS Management, Microsoft PowerPoint, Microsoft Excel, Administrative Support, Content Development, Scheduling, Professional Communication, Customer Service, Document Formatting, Project Coordination

Industry

Business Consulting and Services

Description

Unleashed Brands is seeking an organized, energetic, and detail-oriented Training Support Specialist to join our growing Guest Loyalty Team (GLT) Contact Center. In this support role, you’ll help ensure our training programs run smoothly—handling logistics, prepping materials, tracking progress, and assisting in the delivery and development of training sessions for our contact center agents. This role is perfect for someone who enjoys working behind the scenes to keep things moving, thrives in a fast-paced environment, and takes pride in accuracy, communication, and teamwork. You’ll also play a key role in helping the Training Team develop content that aligns with adult learning principles and promotes engagement, retention, and performance. ---------------------------------------- Key Responsibilities * Set up and support training sessions (both in-person and virtual), including preparing slide decks, roleplay tools, and learning materials * Assist in developing training content that is engaging, effective, and rooted in adult learning principles * Manage training calendars, track attendance, and maintain accurate training records * Monitor new hire and ongoing training progress, flagging issues or trends to the trainer and training manager * Support the facilitation of roleplays and practice calls by acting as a mock customer or evaluator when needed * Help update and maintain training content, including presentation decks, SOPs, and LMS modules * Collaborate with trainers, team leads, and QA to ensure seamless transitions from training to production * Help manage the Learning Management System (LMS) to enroll users, assign courses, and report on completion rates * Provide general administrative support to the Training Team ---------------------------------------- Experience & Qualifications * 1+ years of experience in an administrative, support, or coordination role (preferably in a call center, training, or customer service setting) * Strong attention to detail and ability to manage multiple tasks and deadlines * Experience or familiarity with applying adult learning theory in a training environment preferred * Comfortable with Microsoft Office (especially PowerPoint and Excel) and basic LMS platforms * Professional communication skills and a customer-service mindset * Ability to maintain confidentiality and demonstrate professionalism with new hires and leadership * Experience with scheduling, project coordination, or document formatting a plus * High school diploma or equivalent required; some college preferred ---------------------------------------- What Success Looks Like * Training sessions launch on time and run smoothly with all materials prepped and issues anticipated * Training records are accurate and complete * New hire onboarding is efficient and well-supported * Training content is updated, engaging, and aligned with effective learning strategies * The Training Team feels confident and well-equipped thanks to your logistical and instructional support * Why Join Us? At Unleashed Brands, we are committed to creating unforgettable experiences through innovative play. Our team is at the heart of our success, and we prioritize a well-maintained, safe, and secure work environment. Your contributions will help us continuously enhance the guest experience, and as a brand ambassador, you'll play a vital role in driving innovation within our organization. About Unleashed Brands: Founded to curate and grow a portfolio of innovative and profitable brands that enrich children's lives, Unleashed Brands has spent the last decade building a proven platform for scaling businesses focused on family engagement. Our mission is to positively impact the lives of every child by providing fun, engaging, and inspiring experiences that help them reach their full potential. With over 350 locations currently open and plans to launch an additional 100+ units annually over the next five years, the future is bright. Commitment to Equal Opportunity: Unleashed Brands is dedicated to fostering a diverse workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation, or any other basis protected by applicable law. ADA Compliance: In alignment with the Americans with Disabilities Act (ADA), Unleashed Brands is committed to providing reasonable accommodations to qualified applicants and employees with disabilities during the job application or interview process, unless such accommodations would cause undue hardship. Join us in making a difference in the lives of children and families through unforgettable experiences!

Responsibilities

The role focuses on managing the logistics, materials, and scheduling for contact center training programs. It also involves developing engaging training content and tracking learner progress via the Learning Management System.