Transaction Monitoring Analyst at Tide Platform

Hyderabad, Telangana, India -

Full Time

Start Date

Immediate

Expiry Date

02 Jun, 26

Salary

0.0

Posted On

04 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Transaction Analysis, Financial Crime, Conduct Risk, SAR Writing, Quality Assurance, Auditing, Policy Adherence, Risk Identification, Data Analysis, Process Improvement, Collaboration, Decision Accuracy Assessment, Customer Service Performance Assessment

Industry

Financial Services

Description

ABOUT TIDE At Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting. Tide is transforming the small business banking market with over 1.8 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data-driven decisions to serve our mission: to help SMEs save both time (and money) so they can get back to doing what they love. Tide facts: Tide is available for UK, Indian, German and French SMEs Over 1.8 million members: 800,000 UK and 1,000,000 in India and growing rapidly Over $300 million raised in funding Over 2,500 Tideans globally - we’re diversity champions! We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram and New Delhi, and in Berlin, Paris and Luxembourg. AOBUT THE TEAM We are seeking a dedicated and detail-oriented QA Analyst to join our growing and evolving Operations Support team, which sits within our First Line of Defence. In this role, you will monitor adherence to all Ongoing Monitoring processes at Tide, including ongoing monitoring alert reviews, investigations, card disputes, account operations, and submitting SARs. You will ensure that the correct actions are taken to identify and report financial crime concerns. Additionally, you will assist in creating, developing, and implementing Ongoing Monitoring quality processes and procedures at Tide. You will assess decision accuracy, customer service performance, and conformity to company policies and procedures through sampling. You will report to the Quality Assurance Team Lead and sit within the First Line of Defence. You will work closely with the Trainers, Ongoing Monitoring Team Leads, and the Policy and Procedures team to advise on areas that need improvement and recommend actions to close any gaps. ABOUT THE ROLE Monitoring the adherence of ongoing analysts to key procedures. Effectively conducting transaction analysis and identifying financial crime and conduct risk defects. Expertise in writing SARs (Suspicious Activity Reports). Providing feedback on audits performed. Generating QA reports. Achieving the sampling target assigned. Identifying trends related to procedures, analysts, and segments. Identifying gaps and opportunities for improvement in procedures. Collaborating closely with peers to implement quality strategies and drive overall team performance. WHAT YOU WILL GET IN RETURN Competitive Salary 12 days paid casual leave. 15 days paid privilege / Annual Leave Sick Leave Additional health & dental insurance Accidental cover & Life cover benefits Mental wellbeing platform Snacks, light food, drinks in the office. TIDEAN WAYS OF WORKING At Tide, we’re Member First and Data Driven, but above all, we’re One Team. Our Working Out of Office (WOO) policy allows you to work from anywhere in the world for up to 90 days a year. We are remote first, but when you do want to meet new people, collaborate with your team or simply hang out with your colleagues, our offices are always available and equipped to the highest standard. We offer flexible working hours and trust our employees to do their work well, at times that suit them and their team. TIDE IS A PLACE FOR EVERYONE At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard. At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard. Disclaimer It has come to our attention that individuals or agencies are falsely claiming to represent Tide and are reaching out to candidates regarding job opportunities. Please be aware that: Tide does not charge any fees at any stage of the recruitment process. All official Tide job opportunities are listed exclusively on our Careers Page and applications should be submitted through this channel. Communication from Tide will only come from an official @tide.co email address. Tide does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf. If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at talent@tide.co Your safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process. Tide leverages AI to enhance our hiring experience. You can read more about how we use AI in our recruitment process in our AI Policy. Your personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.

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Responsibilities

This role involves monitoring ongoing analysts' adherence to key procedures, effectively conducting transaction analysis to identify financial crime and conduct risk defects, and ensuring expertise in writing Suspicious Activity Reports (SARs). The analyst will also generate QA reports, achieve sampling targets, identify procedural gaps, and collaborate on implementing quality strategies.