Transaction Screening Manager at Visa

Zamboanga City, Zamboanga Peninsula, Philippines -

Full Time

Start Date

Immediate

Expiry Date

12 Jan, 26

Salary

0.0

Posted On

14 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Compliance Management, Team Leadership, Performance Management, Analytical Skills, Client Communication, Problem Solving, Training Development, Quality Assurance, Resource Planning, Escalation Management, Process Improvement, Data Analysis, Organizational Skills, OKR Setting, Transaction Monitoring, Anti Money Laundering

Industry

IT Services and IT Consulting

Description

Company Description Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid. Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa. Job Description Ensure the effective and efficient week-to-week operations of the Transaction Screening team (TSS) in Pasay - and that daily/weekly targets are met Own the development of your analysts/senior analysts through effective OKR setting and performance management Identify key insights and actions from the Weekly and Monthly TM reporting and share any standout themes with the Team Manager Complete the monthly team QA and oversee all projects and processes to continuously improve the quality of Analyst work and drive customer experience. Identify and diagnose people, process, or system problems → implement a short-term fix → plan out any long-term solution, working with other stakeholders where required Support the Training Team/Senior Analysts with the design and delivery of onboarding/ ongoing training of the team Support the Team Manager with internal (e.g., Customer team) and external (e.g., client) meetings where required Be an escalation point for challenging transactions, HVTs, or clients/CSM requests (e.g., in Open) with the support of the Senior Analysts. Ensure the TSS team meets key SLAs, including resource and shift planning. Own all client issues and actions related to the TSS team Assist Compliance Management with complex queries, reporting, and analysis of client behaviour Collaborate closely with Compliance Management on the delivery of the wider compliance and business framework This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager. Qualifications Essential: • Previous Manager experience gained within the Compliance sector • Proven track record of being able to inspire and nurture a team to reach a collective goal • Excellent organisation skills and ability to prioritise tasks in an ever-changing work environment • Is confident in their ability to speak with clients directly to resolve any concerns/queries they may have • Competent working independently but is comfortable escalating when needed Desired: • Previous Manager experience gained within the Transaction Monitoring section of Compliance (Anti Money Laundering) and/or running a 24/7 team • Qualification in Anti Money Laundering or equivalent in related field Additional Information Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Responsibilities

Ensure the effective operations of the Transaction Screening team and meet daily/weekly targets. Oversee quality assurance and support training and development of team members.