Transaction Services Intermediate Analyst at Citi

Dublin, Leinster, Ireland -

Full Time

Start Date

Immediate

Expiry Date

13 Mar, 26

Salary

0.0

Posted On

13 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

SWIFT, Payments, FX, Analytical Skills, Communication Skills, Microsoft Office, Excel, PowerPoint, Word, Project Management, Client Management, Process Improvement, Stakeholder Engagement, Operational Challenges, Service Delivery, Root-Cause Investigation

Industry

Financial Services

Description

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success. ------------------------------------------------------ Experience in SWIFT, payments, FX or other related functions in the financial services industry Track record leading projects Strong analytical skills to evaluate complex issues, activities and processes Excellent communication skills: ability to engage and inspire across stakeholder groups Exceptional command in Microsoft Office suite, particularly Excel, PowerPoint, and Word Then apply to discover the true extent of your capabilities. ------------------------------------------------------ Job Family Group: Operations - Transaction Services ------------------------------------------------------ Job Family: Transaction Capture Services ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ ------------------------------------------------------ For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Funding & FX Confirmations Tertiary/Exotics currency processing Back value claims & cancellations Exhibit strong knowledge and expertise in the products, payment offerings and capabilities Manage, review and respond to queries, timely escalation of key issues to the senior manager, manage client expectations by providing updates & timelines for resolution/completion Investigate root-cause of any issues, client dis-satisfaction etc and escalating to the senior management Engage proactively with internal stakeholders (e.g., product teams, technical support, sales) to address operational challenges and improve service delivery Identify process improvement opportunities and communicating to management for consideration

Responsibilities

The role involves managing and responding to client queries, escalating key issues to senior management, and investigating the root causes of client dissatisfaction. Additionally, the analyst will engage with internal stakeholders to address operational challenges and improve service delivery.