Transactional Banker at Standard Bank - UK

Lagos, Lagos, Nigeria -

Full Time

Start Date

Immediate

Expiry Date

30 Apr, 26

Salary

0.0

Posted On

30 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Centric, Service Oriented, Wealth Management, Investment Products, Verbal Communication, Relationship Management, Active Listening, Banking Process, Customer Understanding, Product Knowledge, Risk Identification, Telephone Handling, Query Management, Complaint Management, Service Delivery, Channel Adoption

Industry

Financial Services

Description

Company Description Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you. Job Description To effectively support and deliver excellent service to Private Banking clients by carrying out all their banking transactions ranging from foreign and local transfers, account maintenance, issuance of bank collaterals such as platinum debit card, chequebook, priority pass, credit cards etc. Job responsibilities To deliver excellent and consistent service delivery by setting up clients on internet and mobile banking upon receipt of customer instructions, executing local and foreign transfer instructions within improved turnaround times, processing credit card and loan requests efficiently, and managing customer complaints and enquiries in a timely and professional manner. To drive clear and consistent communication on our customer value proposition To monitor and maintain attrition rate below the set budget. To drive product usage and channel adoption for Private Banking clients To manage query and complaint management within the Private Banking segment. Qualifications University Degree Experience Required 3–4 years of banking experience with in‑depth knowledge of private banking clients, their financial needs, and expectations. Strong knowledge of wealth management instruments and investment products, a customer‑centric and service‑oriented mindset to deliver excellent and consistent service, as well as strong verbal communication skills and basic relationship management capability. Additional Information Behavioural Competencies: Articulating Information Embracing Change Establishing Rapport Following Procedures Managing Tasks Meeting Timescales Producing Output Seizing Opportunities Showing Composure Team Working Upholding Standards Valuing Individuals Technical Competencies: Active Listening Banking Process & Procedures Customer Understanding ( Consumer Banking) Product and Services Knowledge Product Knowledge (Consumer Banking) Risk Identification Telephone Caller Handling Business Segment: Personal & Private Banking

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Responsibilities

The role involves delivering excellent service to Private Banking clients by managing their banking transactions and addressing customer complaints. Responsibilities include setting up clients on banking platforms, executing transfer instructions, and driving product usage.