Transactional Service Consultant at Westpac New Zealand

Auckland, Auckland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

24 Jun, 26

Salary

0.0

Posted On

26 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Attention To Detail, Communication Skills, Customer-First Mindset, Banking Operations, Customer Fulfilment, Time Management, Problem-Solving, Microsoft Office Proficiency, Collaboration, Initiative, Empathy, Product Expertise, Compliance Review, Transactional Query Resolution

Industry

Banking

Description

Location: Auckland CBD or Wellington Mō te tūranga | About the Role Join a team where customer care meets operational excellence. As a Transactional Services Consultant at Westpac, you’ll be a trusted point of contact for both business and personal customers—delivering seamless, compliant, and customer-focused banking solutions. This isn’t just a servicing role—it’s a chance to become a product expert. You’ll support high-value customers across a diverse range of offerings, including cards, merchant services, digital banking, and payment solutions. From onboarding financial products to resolving complex transactional queries, you’ll manage end-to-end fulfilment with precision and care. You’ll work across internal teams and directly with clients to ensure every interaction is smooth, accurate, and meaningful—whether reviewing applications, maintaining business financial solutions, or escalating compliance concerns. If you thrive on detail, enjoy solving problems, and value collaboration, this is your opportunity to make banking easier, clearer, and more empowering. Nā tāu rourou | What will you bring? You’ll bring a mix of precision, empathy, and initiative—ready to make a real impact. Your toolkit includes: Strong attention to detail and a knack for accurate, consistent delivery Confident communication skills and a customer-first mindset Experience in banking operations or customer fulfilment Excellent time management and problem-solving abilities Proficiency in Microsoft Office (Word, Outlook, Excel) A collaborative spirit and the ability to work independently Bonus: Knowledge of NZ banking regulations and commercial banking environments You’ll also embody Westpac’s values—Helpful, Ethical, Leading Change, Performing, and Simple—and contribute to a culture that’s inclusive, sustainable, and people-first. Westpac Hei Wāhi Mahi | Working at Westpac In addition to immersing yourself in a supportive team environment, you'll receive some great job perks and benefits including: • 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best • Additional purchased leave options up to 4 weeks per year • Banking benefits, insurance discounts and superannuation scheme • Growth and development – we provide opportunities for development and promote internal mobility • Recognition - we recognise and reward our star performers • School holiday subsidy - help you balance work and family during school holiday • 2 Volunteer days per year Ko mātou tēnei | Our Organisation At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together. What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you! Tono mai ināianei! | Apply Now! Apply today with your CV and Cover Letter. The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities. Mahi tahi tātou, kaha ake tātou | Together Greater Applications close: 5 April 2026 Our culture is rich with stories of how our people like to help, our customers, our community and each other. This is reflected through flexible working arrangements to ensure that our people have a balance in their life with those things that are important to them. Through ensuring that we provide opportunities to everyone regardless of what society throws at them, we are a safe place to work where you are treated equally and appreciated.

Responsibilities

The consultant will serve as a primary contact for business and personal customers, delivering compliant banking solutions across products like cards, merchant services, and digital banking. Responsibilities include managing end-to-end fulfilment, resolving complex transactional queries, and collaborating internally and externally to ensure smooth client interactions.