Transactions Analyst - ATM Deployment and Installation Team at JPMC Candidate Experience page

Columbus, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

28 May, 26

Salary

0.0

Posted On

27 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

End-to-End Project Management, Site Readiness Coordination, Field Activity Coordination, Remote Software Loads, Configuration Support, Dispatch Monitoring, Issue Triage, Stakeholder Communication, Project Tracking, Analytical Problem-Solving, Technology Deployment, Retail Banking Support, Vendor Management, Ticketing Tools

Industry

Financial Services

Description

Join Chase, where you will have the opportunity to make real innovative impacts to our customers and be part of a dynamic environment where every day brings new challenges and opportunities. As a Transaction Analyst on the ATM Deployment and Installation Team (DIT), you will be part of a team that strives to enhance employee and vendor experience through managing ATM projects related to new installations, replacements, and temporary moves to accommodate real estate projects. The DIT Team is a part of the ATM Monitoring Group (AMG), which supports more than 15k ATMs by monitoring active technician dispatches and the overall health of the devices across the entire fleet. You will be part of a team of analysts that executes on the ATM projects listed above, as well as a liaison between support groups that help provide a pathway to resolution assistance. AMG partners with various teams, including Technology, Real Estate, third-party suppliers, and ATM hardware and Cash Supplier Management to maintain the Chase ATM fleet. Job responsibilities * Manage end‑to‑end ATM projects, including new installs, replacements, and temporary moves. * Coordinate site readiness and field activities with technicians, security, and cash vendors. * Support remote software loads and configuration with remote support teams. * Monitor and triage technician dispatches with AMG, escalating issues and driving resolution. * Maintain project trackers and communicate status to technical and non‑technical stakeholders. * Troubleshoot deployment issues using documented procedures and analytical problem‑solving. Required qualifications, capabilities, and skills * Deploy and configure technology at scale in retail banking * Support ATM installs and field techs; perform remote software loads/configs * Understand vendor and technician roles across cash, security, and trades * Communicate with stakeholders; use ticketing/dispatch and project tracking tools * Troubleshoot deployment and configuration via procedures and analytics Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs [https://careers.jpmorgan.com/us/en/how-we-hire/faqs] for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction. Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

Responsibilities

The analyst will manage end-to-end ATM projects, including new installations, replacements, and temporary moves, while coordinating site readiness and field activities with various vendors and technicians. Responsibilities also include monitoring technician dispatches, escalating issues, and maintaining project trackers to communicate status to stakeholders.