Transcon Dedicated Operations - Supervisor at Expeditors

Phoenix, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Dec, 25

Salary

0.0

Posted On

24 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Microsoft Office, Oral Communication, Written Communication, Interpersonal Skills, Time Management, Customer Service, Operations Management, Carrier Management, Revenue Growth, Compliance, Problem Solving, Team Collaboration, Attention to Detail, Flexibility, Organizational Skills, Emotional Resilience

Industry

Logistics;Transportation;Supply Chain and Storage

Description

Company Description "We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder As a Fortune 500 company, Expeditors employs more than 15,000 trained professionalsin a worldwide network of over 300 locations across six continents. Expeditorssatisfies the increasingly sophisticated needs of international trade throughcustomized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight,customs brokerage, vendor consolidation, cargo insurance, time-definitetransportation, order management, warehousing, distribution and customizedlogistics solutions. Expeditors is headquartered in Seattle, Washington. We believe our employees are our greatest competitive advantage, by focusing onour values and culture we make Expeditors' greatest competitive advantage inglobal supply chain services. "You'd be surprised how far we'll go for you." Job Description Purpose Own on time performance and requirements related to High value dedicated truckload customers. Manage High Value FTL bookings, carrier management, cargo security, and best in class service. Drive new logo growth alongside the Transcon Manager and Supervisor. Drive new business growth with existing High value customers utilizing exceptional management and customer service. Support centralized and local High value dedicated Transcon operations, finance, people, service providers and customers with focus on, on-time performance, operational efficiencies, business development, revenue growth. Key Responsibilities People Contribute to effective daily department meetings related to dedicated operations with the team. Use the workboard to support the manager and supervisor in communicating, delegating assigning and/or completing work among the entire team. Engage in effective communication with Transcon department, all other local teams, the Transcon network, service providers, local management and CHQ. Operate under the principle that acting for the benefit of one, while taking from another does not support our network. Operations Support of operational job functions related to dedicated operations, customer/carrier cut-offs, and the movement of freight. Manage and balance carrier capacity with estimated shipment schedule. Own the level of service provided to both our customers and our network with the highest level of service and cost avoidance. Adherence to company procedures as outlined in Operational Performance Standards, productivity and compliance standards, and job descriptions. Manage the performance and rates of our approved service providers. Analyze carrier performance and available capacity to make informed decisions. Attend Transition and Implementation/Account management network calls related to new high value truckload business. Implement team ownership in High value security protocols and operational procedures, specific to High value customer requirements. Customer Assist in managing superior customer service experience with our dedicated asset operation customers. Assist manager and supervisor in building and expanding a robust sales pipeline. Understand high value dedicated customer matrix and how to capture market share. Take an active role in assisting the manager and supervisor in the transition of new business/updates to existing business. Drive new logo business with the manager and supervisor. Drive new business opportunities with current dedicated operation enhanced security customers. Finance Diversify and grow revenue with new and existing customers who require dedicated asset protocol support. Grow revenue per shipment on dedicated assets and negotiate accurate contractual rates with asset carriers. Own the accurate protection of costs. Manage timely and accurate invoices against shipment requirements, SOP, and/or customer tariff. Compliance Promote compliance with all company policies and regulations. Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations. Maintain certifications related to daily work. Culture: Proactively promote the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary. Systems: Leverage approved digital technologies. Exemplify a tone of flexibility and open-mindedness within the department. Monitor Transcon tools (Workboard and Performance dashboard) to ensure total customer satisfaction. Support adherence to system security measures. Qualifications Training Requirements: Complete all Transcon required training. Complete all related DG compliance-training requirements. Meet company standards of 52 hours training per year, including as needed management/leadership training. Education and Experience: Six months to one-year related experience and/or training; or equivalent combination of education and experience Experience in outbound enhanced dedicated operations management and Transcon operations. Knowledge Expeditors company policies and procedures Expeditors’ products, services, and systems Knowledge of your local and overall centralized domestic freight forwarding market. High value truckload management with shipper/customer, carrier involvement and specialized requirements around high value, high visibility loads. Skills Proficient Microsoft Office skills (Excel, Word etc.) Effective oral and written communication skills (Listen, comprehend, clear articulation) Effective interpersonal skills to relate to all levels and interested parties. Effective time management Exceptional customer service at all levels Effective management of multiple parties with extensive requirements. Behaviors: Organized Emotionally resilient Collaborative Humble yet driven. Self-reflecting and open to feedback. Reliable Attentive to detail Supportive of change Additional Information All your information will be kept confidential according to EEO guidelines. Benefits: Competitive salary Paid Vacation, Holiday, Sick Time Matching 401(k) plan Health, Life and Long Term Disability Insurance provided Stock Purchase Plan Training and Personnel Development Program

Responsibilities

The supervisor will manage on-time performance and requirements for high-value dedicated truckload customers, ensuring exceptional service and operational efficiency. They will also drive new business growth and support centralized and local operations.