Transcon (Ground Transportation) Customer Service Representative at Expeditors

Mexico City, Ciudad de México, Mexico -

Full Time

Start Date

Immediate

Expiry Date

06 Apr, 26

Salary

0.0

Posted On

06 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Data Entry, Freight Process, Billing, Interpersonal Skills, Organizational Skills, Computer Skills, Hazardous Materials Certification, English Fluency

Industry

Logistics;Transportation;Supply Chain and Storage

Description

Descripción de la empresa We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our Mission We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us! Descripción del empleo Major Duties and Responsibilities Ensure smooth and timely freight process flow Ensure accurate and timely data entry into our operational system Track and Trace Transcon files and reporting Ensure accurate and timely client and vendor billing Ensure delivery of freight and timely clearance when applicable Interact with customers in arranging their shipments to meet customers service standards Contribute and maintain good relationships with suppliers Meet compliance at all times Network communications, timely responses to emails and requests Meet KPI standards in accordance with Company policy Understand customers procedures and maintain updated internal DLSOPs Requisitos 6 months to 1 year related experience and/or training; or equivalent combination of education and experience Understanding of Grond Transportation MX documentation process a plus Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results Pro-active, strong organizational skills Good computer skills (Excel, Word) Hazardous Materials certification (preferred) Fluent in English Información adicional Open to work from Monday to Satrdays prefered

Responsibilities

The representative will ensure smooth and timely freight process flow and accurate data entry into the operational system. They will also interact with customers to arrange shipments and maintain good relationships with suppliers.