Who we are looking for:
Provide management and direction of the team and its resources in order to ensure internal and external client deliverables are met and quality customer service is maintained. A key responsibility will be the hiring, training, motivating, appraising and retention of staff to achieve individual/department goals. In addition a focus is required on change management and risk management and performing any other duties as assigned.
What you will be responsible for:

TECHNICAL KNOWLEDGE / PROCESS IMPROVEMENT

• Contribute to the retention of existing business and the gaining of new business by demonstrating the organization’s systems, processes and capabilities
• Ensure that specialist knowledge is kept current and disseminated as appropriate and be aware of possible future developments and trends
• Proactively identify and act on opportunities to improve current processes to meet the changing requirements of customers, to improve efficiency, or to reduce risk
• Ensure team participation in the completion and implementation of department wide projects as required and to lead local team initiatives
• Participate in data review, including checking and sign-off of work, where controls require Senior Associate sign-off

Please refer the Job description for details